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Author: Teltek Blogger

Customer Interaction Solutions magazine is the creator of The 2012 Speech Technology Excellence Awards, which recognizes companies "who have made significant contributions improving speech applications for their clients". 14 companies were commended for their products. The Avaya Aura Experience Portal was among the winners. Avaya Aura Experience Portal is the latest generation of Avaya Voice Portal, Avaya's  multiple award-winning platform for intelligent call routing and multichannel self-service solutions. It...

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  Kristy in Columbia, MD asks: "Our outsourced IT vendor wants to install remote access on our computers. I'm hesitant to grant this kind of access, but realize there are advantages to it. What are your thoughts on the subject?" Kristy, you are wise to be cautious, but remote access has far more benefits than disadvantages. First and foremost, you must ensure that the vendor you are empowering with this type of...

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Jen Farley is the daughter of one of our customers and the creator of the Alcohol-Free Mojito Spritzer! This tasty and colorful beverage was recently featured in the article "Juices We Love Even If We're Not Cleansing", which appeared in the online version of Bon Appetit magazine. Five juices were selected for this article and Jen's concoction appears as #2 in the listing. Ms. Farley is no stranger to being published, she...

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Big Data is one of those trendy tech terms we're hearing about lately, but what is the big deal with Big Data? Wikipedia defines Big Data as follows: "In information technology, big data is a collection of data sets so large and complex that it becomes awkward to work with using on-hand database management tools." According to IBM, 90% of the data in the world today has...

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I'm a big fan of networking. If you follow this column, you know this about me already, but I really can't emphasize enough how important it is to get to know other professionals and businesses in the area. Networking is an excellent opportunity to educate others on what you have to offer and learn about the other really cool companies in Baltimore and the surrounding areas. One...

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Atos should be commended for a job well done. Given the Herculean task of supporting all forms of IT for the 2012 Summer Olympic Games in London, Atos and their partners at the Technology Operations Centre pulled it off with flying colors! Working with LOCOG and other partners, Atos accomplished the following: *Configured and distributed more than 10,000 computers, servers and network and security devices to more than...

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[caption id="attachment_7013" align="aligncenter" width="150" caption="Bobby Keller"][/caption]Teltek's Service Coordinator, Bobby Keller was featured in yesterday's People on the Move section of the Baltimore Business Journal! You can access the writeup at this link: http://www.bizjournals.com/baltimore/potmsearch/detail/submission/1001941 Bobby came to work for Teltek in April and has been doing a great job of managing the helpdesk and fielding requests from our telecommunication and IT customers. With  extensive experience in technical support, PC repair and...

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  Rich in York, PA asks: "I'm employed by a constuction company as a foreman and I'm often working remotely at job sites. My boss suggested I purchase a rugged laptop. Can you tell me what features make it different from a regular laptop?" Rich, a rugged laptop is a really great suggestion for the construction environment you are typically working in. Some rugged laptops are suitable for dirty, dusty, noisy or wet environments. Often used...

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Mitel Networks Corp. said implementation delays and orders that were booked but not shipped have adversly affected their sales projections for the first quarter. Instead of the $150 million -$155 million initially expected, the revised figures came in between $138 million and $139 million. As a result of this drop, the Canada-based  producer of business communication and phone systems will need to lay off approximately 200 employees and close excess facilities. The...

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