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Author: Teltek Blogger

Over the weekend I watched Mission: Impossible - Ghost Protocol on dvd. It's the fourth installment in a series of action movies starring Tom Cruise and inspired by the 60s TV Show by the same name. These movies feature a crack team of highly skilled covert operatives who know how to kick butt, speak foreign languages and deploy very cool hi-tech gadgets to save the day. They have exciting adventures all around the world, are...

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Avaya AuraWorkforce Optimization or AAWO is defined on Avaya's web site as an "analytics-driven offering that lets organizations capture, analyze and act on information to improve workforce performance, customer interactions and customer service processes." How can your company benefit from utilizing this product? AAWO accomplishes these objectives by extracting information and automating certain tasks through four essential functions: Contact Recording and Quality Monitoring: this feature provides a supervisor with the...

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One of the really cool features of the NEC DSX phone system is the Temperature Display.  This is an option that will show the outside temperature on the first line of the telephone display. The temperature reading is obtained from the National Weather Service and is based on the site’s Zip Code. On July 3, 2012, the National Weather Service made a change to their website which made...

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On July 6th, Baltimore Mayor Stephanie Rawlings-Blake announced the appointment of Chris Tonjes as the new Chief Information Officer in the Mayor’s Office of Information Technology (MOIT). Mr. Tonjes is presently employed as CIO for the DC Public Library. Among his accomplishments, Tonjes oversaw the creation of the first-ever iPhone app for a library, the DCPL app! Tonjes will commence his new role on July 23, 2012. His CIO predecessor, Rico...

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On Friday, we advised that the FBI's temporary internet solution to circumvent the DNSChanger mayhem would be disconnected today. Click here to read that blog. A detailed explanation of the story can be found on the FBI's website at this link. The safety net was pulled away at 12:01 a.m. this morning, leaving many users (an estimated 46,000) without the ability to access the internet. For those of you who find...

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Do we live in Baltimore or Tallahassee? These days it really feels more like Florida than Maryland around here. The skyrocketing outdoor temperatures combined with widespread and long-lasting power outages have people across the country trying to keep their cool mentally and physically. This week is supposed to be more bearable (80s) temperatures, but it is July and those stifling days will most likely return. If that happens, I have...

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Nobody looks forward to Mondays, but next Monday could be particularly unpleasant for some computer users. On July 9th, the FBI will disable a temporary internet system installed to redirect inquiries from computers affected by the DNSChanger malware. Thousands of internet users in the US and around the world whose machines are infected with this malware may find themselves unable to go online and they will need assistance...

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With the proliferation of power failures across the nation following strong summer storms, we should all be thinking about how to save power when we have it! Something you may want to consider utilizing is the Energy Saver feature on Avaya's Ethernet Routing Switch (ERS) 5000 Series. Avaya recently announced that the International University of Kagoshima in Japan has engaged the Energy Saver feature in an effort...

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Video conferencers are reaping the benefits of Logitech's BCC950 ConferenceCam. This lightweight and portable device combines HD 1080p 30fps video with high-quality full-duplex speakerphone clarity to take your video conference to a professional level. It is easy to set up and there is no software to install. The BCC950 is compatible with both PCs and Macs and it works with just about any video conferencing application including Adobe Connect, Avaya,...

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  George in Westminster, MD asks: "The severe weather and power outages this past weekend has me concerned. What steps can I take to prevent my phones and electronic equipment from being damaged or knocked offline?" Teltek's service department is well aware of the chaos that can result from severe weather conditions. Electronics do not function well when exposed to the elements or if there is an interruption of service. Here...

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