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Author: Teltek Blogger

The Federal Communications Commission adopted a rule on February 15th that requires Interconnected VoIP service providers to report significant network outages. A reporting requirement was already in place, but it applied only to landlines and cell phones. This new development holds VoIP service providers to the same standard. A significant network outage is defined as an outage of at least 30 minutes duration that potentially affects...

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Spyware is malicious software that is designed to perform certain functions when it reaches your computer. It does this without your permission and the chaos it unleashes includes pilfering sensitive information, barraging you with pop-up windows and possibly crashing your computer. It's called Spyware because it can be installed without the user's knowledge and quietly collects information. Detecting and removing spyware can be a real challenge. Since...

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Way back in June, I posted a blog about how I did some troubleshooting in my house to find the cause of my hairdryer and air conditioner cutting out on me and it raised an interesting topic. In what situations is it a good idea to fix something yourself instead of calling a professional?   The picture above is of a print I have framed in my...

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                NEC's SL1100 phone system has made its grand debut on Teltek's Demo Wall! Teltek technician Dave Fedorko recently finished installing this impressive new business phone system in our Baltimore office. John Leschefsky, Teltek's Sales Manager, is excited to be selling the system. "I really like the  design of the phones." He said. "They have a very modern look, but the compact dimensions help it to fit easily on...

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Several executive and administrative members of Team Teltek recently achieved CompTIA A+ Certification! These dedicated Teltekians trained for 80+ hours over an 11 week period and had to pass two different exams to receive the certification. A+ Certification is granted when an individual gains proficiency in the essential skills and knowledge needed to install, upgrade, repair, configure, troubleshoot, optimize and perform preventative maintenance of basic personal computer hardware and operating...

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One of Teltek's customers was getting a "Waiting for Line" error when their employees tried to make outbound calls. Since this is typically an indication of a service provider problem and this customer has a maintenance agreement with us, Teltek promptly reported the issue to their phone and internet service provider, XO Communications. Maintenance customers receive liason support as part of the plan. For information on how to report...

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iTwin has introduced a device by the same name that allows users to share data over the internet without a dedicated web storage service or remote access software. It's called the iTwin because this handy tool consists of a pair of two USB keys that plug into each other and then can be separated for file sharing. This award-winning $99.00 gadget can connect any two online computers anywhere in the...

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Baltimore is full of unusual opportunities to get out and have a good time. A few weeks ago I joined a skeeball league organized by Baltimore Barskee and it's been a blast! For those of you not familiar with skeeball, it's an arcade game invented in 1909 that's similar to bowling. The player rolls a small, heavy ball up a short, inclined lane with the intention of getting the ball...

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Teltek's new IT Service offerings are part of the package we like to call Total Care Assurance. We thought it would be helpful to define what it means to Teltek so there's no ambiguity about it. Total Care Assurance is one-stop technology support for the systems your office relies upon to stay in contact with co-workers, clients and your strategic partners. It's a multi-system approach that includes...

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  QR Codes, those mysterious little blocks that remind me of a crossword puzzle background, are showing up everywhere lately. What are they doing here and what do they want? The Quick Response code was designed by Denso Wave in 1994 to track vehicles for Toyota during the manufacturing process. It's actually an evolution of the bar code. Also known as a two-dimensional (2D) code, these black and...

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