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Author: Teltek Blogger

A Teltek customer located in Baltimore City was having an intermittent problem making outbound calls. When they dialed certain numbers, there was a delay and the call abruptly ended. Teltek contacted the customer's service provider, Comcast, and opened a trouble ticket. Comcast ran tests and found no abnormalites on their end with the modem or circuit. Mark Baugher, Teltek's Head IP Engineer, logged into the customer's Avaya...

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Unified Communications (UC), is one of those hot buzzwords that gets tossed around, but what exactly is it and how can Teltek help you achieve it if that is a goal for your business? UC is best defined as the real-time integration of multiple communication solutions to optimize business processes and present a consistent, unified user interface and user experience across multiple devices and media types. A few examples...

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      Once again, Avaya has earned certification from the J.D. Power and Associates Certified Technology Service & Support (CTSS) program for “An Outstanding Customer Service Experience”. This honor demonstrates Avaya's commitment to serving the communications needs of their customers and the certification is valid for one year. The purpose of the CTSS program is to recognize companies that offer exemplary customer service when providing technology support both remotely...

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The Federal Communications Commission adopted a rule on February 15th that requires Interconnected VoIP service providers to report significant network outages. A reporting requirement was already in place, but it applied only to landlines and cell phones. This new development holds VoIP service providers to the same standard. A significant network outage is defined as an outage of at least 30 minutes duration that potentially affects...

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Spyware is malicious software that is designed to perform certain functions when it reaches your computer. It does this without your permission and the chaos it unleashes includes pilfering sensitive information, barraging you with pop-up windows and possibly crashing your computer. It's called Spyware because it can be installed without the user's knowledge and quietly collects information. Detecting and removing spyware can be a real challenge. Since...

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Way back in June, I posted a blog about how I did some troubleshooting in my house to find the cause of my hairdryer and air conditioner cutting out on me and it raised an interesting topic. In what situations is it a good idea to fix something yourself instead of calling a professional?   The picture above is of a print I have framed in my...

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                NEC's SL1100 phone system has made its grand debut on Teltek's Demo Wall! Teltek technician Dave Fedorko recently finished installing this impressive new business phone system in our Baltimore office. John Leschefsky, Teltek's Sales Manager, is excited to be selling the system. "I really like the  design of the phones." He said. "They have a very modern look, but the compact dimensions help it to fit easily on...

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Several executive and administrative members of Team Teltek recently achieved CompTIA A+ Certification! These dedicated Teltekians trained for 80+ hours over an 11 week period and had to pass two different exams to receive the certification. A+ Certification is granted when an individual gains proficiency in the essential skills and knowledge needed to install, upgrade, repair, configure, troubleshoot, optimize and perform preventative maintenance of basic personal computer hardware and operating...

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One of Teltek's customers was getting a "Waiting for Line" error when their employees tried to make outbound calls. Since this is typically an indication of a service provider problem and this customer has a maintenance agreement with us, Teltek promptly reported the issue to their phone and internet service provider, XO Communications. Maintenance customers receive liason support as part of the plan. For information on how to report...

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iTwin has introduced a device by the same name that allows users to share data over the internet without a dedicated web storage service or remote access software. It's called the iTwin because this handy tool consists of a pair of two USB keys that plug into each other and then can be separated for file sharing. This award-winning $99.00 gadget can connect any two online computers anywhere in the...

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