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Author: Teltek Blogger

As you may already know, Teltek now offers Information Technology (IT) Services. This natural expansion and strategic move has enabled Teltek to fulfill a need that has been requested by countless clients over the past 15 years. Built upon a solid foundation established from our nearly 50 years of involvement in the telecommunications industry, Teltek provides one call support for all small to medium sized business datacom and telecom...

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One of our Baltimore-based customers relies on their Avaya IP Office door phone to communicate effectively with visitors to their office. It is installed on the outside of their front door and allows guests tocall the front desk to announce themselves. If the office wishes to admit the visitor, they press a button and the door unlocks, allowing the visitor to enter the building. This customer...

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The Agency Group is a talent agency with 160 employees and five worldwide offices. Their primary function is to help up-and-coming artists navigate the music industry. With such important clients as Nickelback and The Black Keys and music executives constantly on the go across the globe, connectivity is critical. When it was time to upgrade The Agency Group's phone system, their IT Director turned to Avaya...

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Plantronics recently advised us of a rebate they are offering users who wish to upgrade to the CS500 Series headsets. As we mentioned in our blog, "Last Call for Plantronics CS55 Wireless Headset", the CS55 was discontinued last November and is being replaced by the CS500 Series headsets. If you've been thinking about upgrading, now is a smart time to do so! To encourage users to replace their...

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Are you buried in business cards? Could you build a 15 story house of cards with the colorful 2x3 handouts that line the inside of your desk drawer? If you don’t come up with a method of organizing your contact information, the problem could quickly spin out of control. Since many of us at Teltek are big networkers, we are experienced with managing our business cards and...

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          UNIVERGE 360 is NEC's initiative to help businesses succeed in unifying their business communications and the UNIVERGE® SV8100 Communications Server is a great resource for accomplishing this objective. The UNIVERGE SV8100 is the ideal system for small to medium-sized businesses that wish to compete on a level playing field and grow their businesses at their own pace. This feature-rich solution is completely scalable and can be expanded to meet present and...

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One of our customers had an Avaya Partner ACS Release 3 processor with Avaya Mail VS R-5 (PN: 6108-544A) voicemail. The processor crashed and we replaced it with an ACS-R8 processor. Shortly after the replacement processor was installed, a new challenge arose. The auto attendant was unable to transfer a call to an extension that had the Do Not Disturb (DND) function activated.  The call transfer could not be completed...

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With the help of Avaya IP Office, AmeriMerchant has excelled in their niche of financial services for small businesses. In this video, you’ll see how they utilize the features of IP office to connect their headquarters in New York City with their office in San Francisco. If the East Coast office is receiving too many inbound calls, those calls will overflow to the West Coast office. Customer...

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The start of a shiny new out-of-the-box year is a great time to re-evaluate and figure out how to make this year better than the last. Another helpful exercise is to view what's important to you from a fresh perspective. Sometimes a different viewpoint is all it takes to appreciate and best utilize what you have in your personal and work lives. Look back and then look forward....

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