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Author: Teltek Blogger

Last month Blackberry users experienced a major outage worldwide. Most of it was related to text, email, and internet access, but some voice services were also interrupted in certain areas. Over the last few days users in certain areas have been and are experiencing issues with their RIM manufactured Blackberry phones. Teltek is a user of Blackberry cell phones and we have been experiencing intermittent...

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Call centers and other businesses can use software to dig out the jewels of information found in recorded audio of conversations with their employees and customers. As a Maryland Avaya Dealer delivering call center solutions, Teltek is looking forward to the release of new Avaya software solutions that will soon be available due to Avaya's recent acquisition of Aurix, a global provider of " Speech...

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When your phones or computers at work are not functioning properly, it’s not always a problem with the telephone equipment. Sometimes the disconnect is a problem with your phone service provider. Your service provider is the company that supplies the phone and internet service to your phones and computers so there’s a dial tone when you pick up the receiver and web sites to surf when...

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Recently, I wrote about the importance of “Music on Hold” and how that can keep your prospective/current customer in a good mood while they wait. Today, I would like to talk about something similar: Custom On-Hold Message. If you call Teltek today and you are placed on hold, you will hear a pleasant voice say this   A Custom On-Hold Message is a great way to advertise...

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Last week, Teltek participated in the Emerging Technology Center (ETC)’s annual Mini Golf Tournament. It’s a very creative and interesting event that is staged inside the ETC facility, perfectly suited for miniature golf with its wide hallways and short (fast) carpet. A few of the resident companies (including Teltek) were asked to design holes for the course and we gladly accepted that challenge! Using phone and cabling...

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Teltek would like to extend its most sincere congratulations to the Emerging Technology Centers (ETC) and its President, Ann Lansinger, for being recognized as the “2011 Innovator of the Year”. As a fairly new tenant of the Can Company location, Teltek has already felt the immense impact of Ann’s hard work. She makes a point to be very interactive with all of the residents of...

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Networking is a very popular buzz word these days and is a concept that continues to expand nationwide. Is networking an effective tool? I would have to say yes to that and I have my own experience to prove it! I was living and working in Lancaster, Pennsylvania and decided to relocate to Baltimore, Maryland. I searched online for companies I wanted to work for and...

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- Proven Track Record of Success- 7.5 Million users worldwide  since 2002 launch- Avaya is #1 Worldwide – SME Systems- 19,000 Employees in 54 Countries- Nearly 10,000 Channel Partners    Worldwide- Labs in Canada, Germany, India, Israel, Japan, US and the UK- 32 Global Delivery Support Centers - Largest Installed Base of Global Business Systems; Second Largest for Data- 30M+ SME Users Worldwided - 50% More than Nearest...

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If you are experiencing problems with the display on your NEC DSX Telephone, you are entitled to a replacement refurbished phone, whether your phone is within its warranty or not! Simply contact Teltek to receive a return authorization form which will ask you for the Stock Number and Barcode Number from the bottom of the faulty phone(s). The form will need to be completed and submitted...

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We all appreciate good customer service and business practices that are efficient and productive. It’s easy to find tips on how to accomplish all of this, but what about advice on what not to do? A few months ago, one of Teltek’s customers was recently treated to a surprise visit from a programmer we hired to make changes to a phone system for a customer...

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