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Author: Teltek Blogger

"Thanks Christy.  I would like to schedule a visit by one of your technicians …I realize this is not a system that you currently work with; however, the great service you have given already to a non-client with a different phone system leads me to believe your team will do their best for me. In this day and age, customer service seems to have disappeared...

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Recently I have become involved with BARCS (Baltimore Animal Rescue and Care Shelter). As the owner of two shelter dogs, this is an organization that is very close to my heart. Many of team Teltek’s employees have opened their hearts and homes to dogs and cats who were homeless. BARCS is an animal shelter in Baltimore City that has a great program which allows some...

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Trans National Communications International Inc., a privately held reseller and VoIP carrier based in Boston, filed Sunday for protection under Chapter 11 of the U.S. bankruptcy code. The news spread quickly through the agent community, raising concerns the carrier might cancel agent contracts and discontinue evergreen commission payments.   A company spokesperson responded to Channel Partners’ inquiries on the implications for channel partners, saying that the company...

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The industry’s first software solution to support audio device control for Skype on Mac Santa Cruz, CA, October 13, 2011 – Plantronics (NYSE: PLT), a leader in audio communications, today announced that it supports call management for Skype® on a Mac®. This gives Skype users the ability to easily control calls when using their wireless Plantronics® headsets. Adjusting the call volume, muting or answering a call...

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Just recently, I had the opportunity to go to lunch with Ann Lansinger and hear more about her experience as Executive Director of the Emerging Technology Centers (ETC) in Baltimore, MD. The purpose of our meeting was an interview, but it turned out to be more of a delightful conversation. Regrettably, Ann will be retiring from her position with the ETC in 2012. Some highlights...

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The next iteration of NEC DSX System Software has just entered “Beta” status in development. Version 3.40.11 is now available for testing via the NEC Dealer Forum or System Administrator tool. If you do not have access to this, here is a brief overview of the new features: - Wakeup Call - this feature provides Wakeup Call capability for Motels and Bed & Breakfast establishments. Wakeup Calls...

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Cyber Security continues to gain exposure and has become a regular topic of discussion in organizations small to large. More and more people are using apps, cloud computing services, and electronic records to manage and store their sensitive data and hackers love it! In 2009 President Obama announced that “From now on, our digital infrastructure – the networks and computers we depend on every day –...

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Teltek is happy to announce that we are offering the Plantronics Calisto240, a USB handset that is used to make calls through your PC. Support for Avaya IP Office is coming soon. We will update you when we have more information. Here is a little taste of what you can expect from this innovative product:    A familiar handset design and phone features ease the transition to PC communications An easy-to use-dial...

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Beginning in October, Teltek will be offering the Plantronics MDA200, the first and only solution that connects to a corded or wireless USB headset to support calls from a desk phone, PC, or cell phone when used with a Plantronics Bluetooth USB headset.   Why is this beneficial? The MDA 200 will allow your employees to answer, end, hold, and switch between calls using only their headset.   Want more...

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The Avaya Think Big Rebate is designed to provide an incentive for customers to purchase a new Avaya IP Office system and advanced unified communications applications. The promotion provides new customers with a rebate that ranges from $1,000 at the 32-user level, up to a maximum of $3,600 for 128-user level equipped with UC applications. The entire solution, including the control unit, IP users and...

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