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Author: Teltek Blogger

Within the past year, a large number of businesses have downsized and are suddenly tasked with handling more calls with less staff. Prolonged hold times can damage a relationship you have worked so hard to build, leaving current and prospective clients feeling unimportant or forgotten. Personalized Music and Advertising on Hold has become an important accessory for many businesses. This unique tool that is not...

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NEC has announced Money Talks DSX 2010 Rebate Program and Teltek is passing the savings along to you! These exciting DSX rebates will help business obtain the latest telecommunications technology at competitive prices. Option 1: Purchase any DSX-40 or DSX-80 System Kit, or a DSX-160 equipped for a minimum of (8) lines and (16) stations, with any IntraMail or IntraMail Pro and (8) DSX Key Telephones and...

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Check out this popular feature that clients with T1/PRI’s are using to add redundancy to their telephone service. Product Description: PAETEC’s Direct Trunk Overflow (DTO) provides customers with redundancy and the ability to transfer inbound terminating calls to an alternate path, in the event of maximum trunk capacity or a trunk service outage. Based on the customer’s unique business needs, PAETEC will automatically reroute all incoming calls...

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Join Avaya for a free webinar where they can learn how the Avaya IP Office applications can benefit their businesses. The webinar will focus on IP Office functions, different user packages, followed by a live demo of Phone Manager Pro (One-X Portal), Soft Console and Manager. Sessions are available on 9 June and 16 June both from 2-3 PM Eastern Time. Tell them Teltek sent you! Register...

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Facts: An estimated 70% of business callers are put on hold. 90% of callers prefer messages on hold over silence or radio. 15% to 20% of callers make purchases based on information they heard on hold.  Benefits: Informs the caller of information about the company, such as hours, services, or locations. Entertains the caller, which gives the impression that the time spent on hold is shorter than what it...

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Effective Immediately! In an effort to better serve our valued customers, PAETEC performed a billing platform consolidation, in which you may have been affected by one or more of the following changes. Please click here to view an overview of your account changes or read below. Account Number Change If you have either a 6-digit or alphanumeric Account Number, it has been changed. Please make sure to update...

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New Wireless Headset Delivers Brilliant Voice Quality and Extended Mobility for Unified Communications Integration with Applications from Avaya, Cisco, IBM, Microsoft, Shoretel and Skype Provides Advanced Calling Features and Easy Set-Up SANTA CRUZ, Calif. - May 25, 2010 - Plantronics, Inc. (NYSE: PLT) today expanded its award-winning Unified Communication product portfolio with the Plantronics Savi 430®, the industry’s first wireless PC headset with a DECT™ USB adapter. ...

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Last week end of sale notices were announced for 5610 & 5621 IP Phones designed for Avaya’s IP Office phone system. Additionally, Avaya announced that selected Voice Compression Module (VCM) channel licenses for Avaya IP Office Release 5 software would also be discontinued; these product announcements are effective August 6th, 2010. Here are the details: 5610’s and 5621’s: Summary: With the general availability of Avaya IP Office...

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Avaya has moved their headset sales to the Plantronics channel. The available replacement SKU's are detailed in the link below for the headsets, EHS cables and adapters. Plantronics will continue to sell the Avaya branded headsets until the inventory is depleted. Click here to see the following Transition Guides for the new Part Numbers: Avaya to Plantronics Headset Transition Guide for North America Plantronics EHS Cables & Adapters...

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In an effort to stay in touch with our clients and their needs, we asked a few of our clients to offer any comments they had on their Teltek experience. I'd like to share one long-standing customer's thoughts: "I had the pleasure of meeting Bob Nicoli (Teltek founder) about 10 yrs ago. It was a Sunday afternoon and I had stopped into our office to get...

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