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Author: Teltek Blogger

Effective Immediately! In an effort to better serve our valued customers, PAETEC performed a billing platform consolidation, in which you may have been affected by one or more of the following changes. Please click here to view an overview of your account changes or read below. Account Number Change If you have either a 6-digit or alphanumeric Account Number, it has been changed. Please make sure to update...

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New Wireless Headset Delivers Brilliant Voice Quality and Extended Mobility for Unified Communications Integration with Applications from Avaya, Cisco, IBM, Microsoft, Shoretel and Skype Provides Advanced Calling Features and Easy Set-Up SANTA CRUZ, Calif. - May 25, 2010 - Plantronics, Inc. (NYSE: PLT) today expanded its award-winning Unified Communication product portfolio with the Plantronics Savi 430®, the industry’s first wireless PC headset with a DECT™ USB adapter. ...

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Last week end of sale notices were announced for 5610 & 5621 IP Phones designed for Avaya’s IP Office phone system. Additionally, Avaya announced that selected Voice Compression Module (VCM) channel licenses for Avaya IP Office Release 5 software would also be discontinued; these product announcements are effective August 6th, 2010. Here are the details: 5610’s and 5621’s: Summary: With the general availability of Avaya IP Office...

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Avaya has moved their headset sales to the Plantronics channel. The available replacement SKU's are detailed in the link below for the headsets, EHS cables and adapters. Plantronics will continue to sell the Avaya branded headsets until the inventory is depleted. Click here to see the following Transition Guides for the new Part Numbers: Avaya to Plantronics Headset Transition Guide for North America Plantronics EHS Cables & Adapters...

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In an effort to stay in touch with our clients and their needs, we asked a few of our clients to offer any comments they had on their Teltek experience. I'd like to share one long-standing customer's thoughts: "I had the pleasure of meeting Bob Nicoli (Teltek founder) about 10 yrs ago. It was a Sunday afternoon and I had stopped into our office to get...

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An existing customer of Teltek’s emailed our service department asking the following question and I thought our blog readers would enjoy learning about this topic. Question: “Your team installed the Avaya [IP Office] phone system in our MD office. We have an employee located in Canada and would like him to have an Avaya phone that would integrate to our MD system. If we send him...

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Check out the news release we received from one of our contacts at Paetec. FOR IMMEDIATE RELEASE Innovative New Managed Security Service Delivers Unmatched Protection and Exceptional ROI by Eliminating Many of the Costs and Hassles Associated with Premise-Based Network Security FAIRPORT, N.Y. – March 22, 2010 – PAETEC Holding Corp. (NASDAQ GS: PAET), a national leader in competitive telecommunications, today announced the general availability of its new managed network Intrusion Detection...

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Teltek recently received an email from Trisys, Inc. announcing the introduction of their new accounting solution, Tapit Nova.    We wanted to pass along this valuable information to our blog readers: “We are very excited to announce the release of Tapit Nova call accounting solution.  Nova is not an upgrade - it is a brand NEW product, with many features that our mutual clients have asked for. ...

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Below is an email that I received from one of our customers after they recently upgraded their phone system to a new Avaya Partner ACS. The customer, Carey asked an interesting question about selling used telecom equipment. This is something that we often are asked and I thought our blog readers might be interested in learning our response. “Good Afternoon Chris, if we were to sell...

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