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Author: Teltek Blogger

An existing customer of Teltek’s emailed our service department asking the following question and I thought our blog readers would enjoy learning about this topic. Question: “Your team installed the Avaya [IP Office] phone system in our MD office. We have an employee located in Canada and would like him to have an Avaya phone that would integrate to our MD system. If we send him...

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Check out the news release we received from one of our contacts at Paetec. FOR IMMEDIATE RELEASE Innovative New Managed Security Service Delivers Unmatched Protection and Exceptional ROI by Eliminating Many of the Costs and Hassles Associated with Premise-Based Network Security FAIRPORT, N.Y. – March 22, 2010 – PAETEC Holding Corp. (NASDAQ GS: PAET), a national leader in competitive telecommunications, today announced the general availability of its new managed network Intrusion Detection...

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Teltek recently received an email from Trisys, Inc. announcing the introduction of their new accounting solution, Tapit Nova.    We wanted to pass along this valuable information to our blog readers: “We are very excited to announce the release of Tapit Nova call accounting solution.  Nova is not an upgrade - it is a brand NEW product, with many features that our mutual clients have asked for. ...

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Below is an email that I received from one of our customers after they recently upgraded their phone system to a new Avaya Partner ACS. The customer, Carey asked an interesting question about selling used telecom equipment. This is something that we often are asked and I thought our blog readers might be interested in learning our response. “Good Afternoon Chris, if we were to sell...

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"Chris, I just wanted you to know what a great employee Mark Baugher is. He always performs maintenance and updates to the system in a timely manner. He provides patient in dept explanation to all questions I request. Too many times in this industry do we only remind our business partners of all the wrong they do. I just wanted you to know he consistently...

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One of Teltek’s long-standing customers recently emailed me the following question and I thought it was a good one to share with our blog readers: “Hi Chris, I think we need to talk about getting a conference-style phone as we still have speaker quality issues. I remember we briefly talked about this in the past, but can you please remind me what options are available and...

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How to evaluate funding options for technology purchases - using the Avaya IP Office phone system as an example. This subject is a very important one to consider when making a telecommunications purchase. Leasing versus buying is usually a pertinent topic that arises in our consultation process while discussing life expectancy and maintenance options. It is also one that we find most other telecommunication Value Added...

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The East Coast of the United States was bombarded by not one, but two blizzards, amassing over 50 inches of snow in the Maryland, Virginia, and Washington D.C. areas. The first storm occurred on February 6th, dumping 2-3 feet across the region. A Level 3, State of Emergency was declared throughout the area, which meant only Emergency personnel were required to report for work. The...

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