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  The stakes have never been higher! Make sure that you're setting your business up for success by empowering your call center with the technology they need to service your clients.  Not sure where to start? Teltek can help you meet and ever better exceed your customers expectations. Reduce abandon rates and improve customer experience in 3 easy steps: Add a call back option.  Be proactive! Rather than make...

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Increased responsiveness and customer engagement leads to customer loyalty and higher sales. That's a given, right?  But how do you measure and analyze our customer's interaction with our company and brand?  What should you be looking at?   7 statistics that will have you rethinking customer service: "42% of service agents are unable to efficiently resolve customer issues due to disconnected systems, archaic user interfaces, and multiple...

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Top 5 email signature mistakes:   Not having one -  Much like letterhead or a business card, an email signature lets people know who you are, what you do and how to get in contact with you. Not including a phone number  - Listen, I like email just as much as the next girl but sometimes nothing fits the bill like a phone call.  Make sure...

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Building on the popularity of its search engine, Chrome is a free browser in the ever growing family of Google products.  Since 2008, Chrome has offered an alternative browsing option for Microsoft's Internet Explorer, Firefox and Safari.  In 2013 I officially made the all out switch to Chrome as my go to browser.  While I'm by no means a master, here are a handful of...

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Decrease charges, increase productivity and maximize your interaction with your clients.  Sounds great, right?! Todays phone systems have a host of features that will allow you to do just that. However, you might be priced out of the market to get all of the features and functionality that  your business needs with on-premise solution but a Cloud-Hosted PBX can get you what you need, now, at...

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I'm constantly "doodling."  Ever since I was a kid I would find myself aimlessly drawing designs on my notebooks and papers while listening to a story, lecture or now during a meeting.  Was I not paying attention or distracted?  I think it actually helps me focus and there's data to support that theory.  The current research in the fields of neuroscience, psychology and design are...

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When studied, the average professional spends one third of their work day sending, reading and (attempting to) organize their email. With that much time spent on email alone, you can easily imagine the impact of learning a few quick time saving tips for Microsoft Outlook!   Here are the top tips and changes to implement in 10 minutes or less:   Receive desktop notifications to only the most...

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What do Clip Art, Nouns and Egyptians have in common?  Lots and all might be able to help you with your next project or presentation. I'll explain.   At the end of last year, Teltek shared Microsoft's announcement that they will no longer be  supporting or adding to their image library in my post, RIP Clip Art.  Rather than continue to invest in the creation of clip art for use...

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  It's that time of year again.  When the weather turns around and we come out of our winter hibernation.  The sun is shining, the birds are chirping and the flowers are starting to bloom.  Spring feels like a fresh start so its only natural to want to have a clean slate. So without further ado Spring cleaning: 5 easy tips for an organized work space!   Separate business and...

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