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Teltek News

Ethernet over Copper or EoC can be a great option to get the bandwidth your business needs and is a very affordable way to provide wide-area connectivity.   EoC provides the capacity of fiber and the performance of a T1 but at a fraction of the price.  Typically, about half the cost of fiber EoC uses the traditional copper phone lines which are made up of up...

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Want to  improve your call system's performance? To start, take a  look at  your Java memory limits. Chronicall uses the Java Runtime Environment to gather call information that can then be displayed at a user's workstation.  By default, Java has a limit on how much RAM it will use to run applications such as Chronicall. However, by increasing the default amount of RAM that Java is set...

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 Whether you’re interested in upgrading your existing Dell™ SonicWALL™ products or a competitive product the Secure Upgrade Plus offers an upgrade and/or trade-in path.. This offer recognizes the past investments that customers have made and helps them maintain optimal security by letting them easily and affordably replace their existing security appliances.   Take advantage of Dell’s Secure Upgrade Plus, Competitive Trade-In or Dell Loyalty offers, and you’ll...

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The Problem: Avaya had been receiving reports of issues with the IP Office Unified Communications Module (UCM) going into ‘write protect’ mode and Preferred Voice mail shutting down.  Avaya has determined that the fault was due to a deficiency in the microcontroller firmware and in response, Avaya Product Support has released a patch to eliminate the problem.   What products are affected? Products that may have been affected were...

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As of January 1, 2014, all web browsers and Certification Authorities (CAs) will no longer sell or support 1024-bit RSA certificates to comply with NIST Special Publication 800-131A. That means if you’re still using the 1024-bit version you’ll need to upgrade w/i the next 2 weeks.   It’s important to note that this change is not driven by Dell SoniWall but rather Certificate Authorities to enforce...

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I recently received an email from the CIO of MCL Direct, a marketing and distribution firm that represents the increasingly popular universal phone system call accounting and call recording software. At the bottom of his email he had his November thought: “I believe two people can look at the exact same thing and see something totally different”. What a simple but great set of words!   This got...

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The newest Chronicall module, Agent Dashboards, is just what you need to take the “work” out of teamwork and turn each agent’s desktop into a powerful and connected Chronicall workstation. Agent Dashboards bring real-time data to each agent's screen with customizable desktop widgets, pop-up call notifications, DND and logout reason codes, the ability to specify call notes and account codes, and much more, all without needing...

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When it comes to connectivity, all of the options (and incessant marketing) can be a bit overwhelming.  How do you decide what’s best for your business?  How can you compare the different options?   That’s where partnering with the Teltek team can help.  We can explain the different options and help you decide what is best for your organization.  Lately, we’ve been fielding a lot of questions about...

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Whether you’re a traditional office, a retailer or in hospitality, offering Wifi to your patrons, guests and employees is almost expected nowadays.  Great news -Comcast now offers two Business WiFi services for their business customers in this area at no extra cost! Public WiFi (Xfinity WiFi Hotspot) – a public WiFi connection for patrons and customers Private Business WiFi – a private/secure WiFi connection to...

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