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Teltek Blog

With the help of Avaya IP Office, AmeriMerchant has excelled in their niche of financial services for small businesses. In this video, you’ll see how they utilize the features of IP office to connect their headquarters in New York City with their office in San Francisco. If the East Coast office is receiving too many inbound calls, those calls will overflow to the West Coast office. Customer...

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The start of a shiny new out-of-the-box year is a great time to re-evaluate and figure out how to make this year better than the last. Another helpful exercise is to view what's important to you from a fresh perspective. Sometimes a different viewpoint is all it takes to appreciate and best utilize what you have in your personal and work lives. Look back and then look forward....

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Last night, the Teltek team held its annual holiday party at Stables restaurant in Westminster, MD. Not only is Stables a great venue for a social gathering, but it is also a customer of Teltek's! Back in November, we installed a NEC DSX phone system for the Carroll County restaurant. In celebration of a great year, employees and their guests dined and socialized together.                       As part of...

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Scott and Scott is an intellectual property and technology law firm in Dallas-Fort Worth, TX. Increased traffic congestion in the metropolitan area resulted in some of their employees having to spend up to three hours commuting to the office every day. Firm management wanted to give their attorneys and office workers the option to work from home and their Technology Consultant suggested an upgrade to the latest...

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        Teltek was recently approved as a reseller of Chronicall, a product by Xima Software. Chronicall is a call history and reporting tool for the Avaya IP Office phone system. It offers features designed to overcome the limitations of traditional call history and reporting software. A single site license allows you to report on all of your agents, groups, trunks and extensions without having to configure your...

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Does anyone else have a “Holiday Hangover” today? Not necessarily from too much alcohol (but I wouldn’t judge you if it is from that) but that feeling that all the preparation for and buildup to the major holidays is over and now it’s just business as usual? I’m in a fog and can’t seem to wake up out of it. Have had a cup of coffee...

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