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Teltek Blog

I admit it, I’m a klutz! There are times I trip while walking for no apparent reason and I’ve been the victim of a few strange accidents. It occurred to me that quite a few of my calamities have taken place in the workplace and thought maybe you could benefit from or at least be entertained by my experiences! A few weeks ago, I was trying...

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Chris Nicoli, A partner in Teltek responds on LinkedIn after reading a column found on Linked In by Fortune called “Young bosses, older orkers: Bridging the generation gap.” In this article a young 27 year old (Nobody’s Baby) is asked to take over a company when his boss suddenly and without warning leaves the firm. He is delighted to have the opportunity, but feels challenged because...

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Last month Blackberry users experienced a major outage worldwide. Most of it was related to text, email, and internet access, but some voice services were also interrupted in certain areas. Over the last few days users in certain areas have been and are experiencing issues with their RIM manufactured Blackberry phones. Teltek is a user of Blackberry cell phones and we have been experiencing intermittent...

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Call centers and other businesses can use software to dig out the jewels of information found in recorded audio of conversations with their employees and customers. As a Maryland Avaya Dealer delivering call center solutions, Teltek is looking forward to the release of new Avaya software solutions that will soon be available due to Avaya's recent acquisition of Aurix, a global provider of " Speech...

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When your phones or computers at work are not functioning properly, it’s not always a problem with the telephone equipment. Sometimes the disconnect is a problem with your phone service provider. Your service provider is the company that supplies the phone and internet service to your phones and computers so there’s a dial tone when you pick up the receiver and web sites to surf when...

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Recently, I wrote about the importance of “Music on Hold” and how that can keep your prospective/current customer in a good mood while they wait. Today, I would like to talk about something similar: Custom On-Hold Message. If you call Teltek today and you are placed on hold, you will hear a pleasant voice say this   A Custom On-Hold Message is a great way to advertise...

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