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Teltek Blog

If you are experiencing problems with the display on your NEC DSX Telephone, you are entitled to a replacement refurbished phone, whether your phone is within its warranty or not! Simply contact Teltek to receive a return authorization form which will ask you for the Stock Number and Barcode Number from the bottom of the faulty phone(s). The form will need to be completed and submitted...

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We all appreciate good customer service and business practices that are efficient and productive. It’s easy to find tips on how to accomplish all of this, but what about advice on what not to do? A few months ago, one of Teltek’s customers was recently treated to a surprise visit from a programmer we hired to make changes to a phone system for a customer...

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"Thanks Christy.  I would like to schedule a visit by one of your technicians …I realize this is not a system that you currently work with; however, the great service you have given already to a non-client with a different phone system leads me to believe your team will do their best for me. In this day and age, customer service seems to have disappeared...

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Recently I have become involved with BARCS (Baltimore Animal Rescue and Care Shelter). As the owner of two shelter dogs, this is an organization that is very close to my heart. Many of team Teltek’s employees have opened their hearts and homes to dogs and cats who were homeless. BARCS is an animal shelter in Baltimore City that has a great program which allows some...

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Trans National Communications International Inc., a privately held reseller and VoIP carrier based in Boston, filed Sunday for protection under Chapter 11 of the U.S. bankruptcy code. The news spread quickly through the agent community, raising concerns the carrier might cancel agent contracts and discontinue evergreen commission payments.   A company spokesperson responded to Channel Partners’ inquiries on the implications for channel partners, saying that the company...

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The industry’s first software solution to support audio device control for Skype on Mac Santa Cruz, CA, October 13, 2011 – Plantronics (NYSE: PLT), a leader in audio communications, today announced that it supports call management for Skype® on a Mac®. This gives Skype users the ability to easily control calls when using their wireless Plantronics® headsets. Adjusting the call volume, muting or answering a call...

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