logo

Select Sidearea

Populate the sidearea with useful widgets. It’s simple to add images, categories, latest post, social media icon links, tag clouds, and more.
hello@youremail.com
+1234567890
 

Teltek Blog

In the previous Teltek blog, How A Call Center Can Help Your Small Business, we stated that 7 out of 10 customers who take their business to a competing company can directly attribute this action to receiving poor customer service on the phone from the original company Fear Not, Teltek and Avaya have a solution for you! Avaya Customer Call Reporter (Avaya CCR) has replaced the previous...

Read More

Dave Ricklin is the owner of The Original Game Show Live, a traveling entertainment act that can be seen across Maryland and the surrounding area. In the mock “game show”, crowds are encouraged to play audience participation games modeled after popular TV shows like “Meal or No Meal”, “Family Fight” and “The Price is Accurate” to name a few. Contestants and audience members alike cheer...

Read More

Here are 5 key take-aways from Avaya’s May 17th “Think Big” presentation around the Avaya IP Office system and their plans for growth. Enjoy! Small to Mid-size business is a main focus for Avaya and they will continue to invest time, $$, and resources into that space. A feature server will become available in the near future to integrate Avaya applications into the IP Office CPU. This...

Read More

[caption id="attachment_1233" align="aligncenter" width="300" caption="click the image to see a larger version"][/caption] This is the fourth of our weekly blogs around the NEC DSX Phone System- a cost effective, reliable, and easy to use PBX/ digital/VOIP telephone system perfect for small businesses.    If this is the first blog of this series that you are reading be sure to check out the prior three blogs including and...

Read More

On 5/16/2011, between the hours of 11:00 PM EDT (5/16) to 12:00 AM EDT (5/17) some XO customers will experience a 1-2 hour interruption of service. XO Communications Customer Care and Network Teams will be monitoring this activity to ensure necessary downtime is kept to a minimum while the maintenance is completed. If you have any questions or concerns please refer to the toll free number...

Read More

7 out of 10 customers who take their business to a competing company can directly attribute this action to receiving poor customer service on the phone from the original company… don’t let this happen to your business!  After receiving several recent customer inquires at Teltek and attending a web seminar on Avaya call centers for small businesses, I decided to write a blog about it. Below...

Read More