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Teltek Blog

On May 19th, 2011 Plantronics Communications celebrated the day that marked their 50th year in business.  Globally known for their extremely high quality wireless headsets and unified communications (UC) products, Plantronics has captured 100% of the fortune 100’s with their wireless and UC products. Check out the video of their live broadcast from the New York Stock Exchange. Congratulations Plantronics on all of your successes and...

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  Here are a few statistics shared with Avaya customers, partners and dealers at their 2011 annual conference: Avaya IP Office was released in 2002 Q1 of 2011 the 200,000th Avaya IP Office System was sold 60% year over year growth 150% growth quarter over quarter in 2011 for sub 20 market Avaya invests over $20M a year in training partners 33 Million Avaya Users worldwide ; 15 million are legacy Avaya/legacy...

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In the previous Teltek blog, How A Call Center Can Help Your Small Business, we stated that 7 out of 10 customers who take their business to a competing company can directly attribute this action to receiving poor customer service on the phone from the original company Fear Not, Teltek and Avaya have a solution for you! Avaya Customer Call Reporter (Avaya CCR) has replaced the previous...

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Dave Ricklin is the owner of The Original Game Show Live, a traveling entertainment act that can be seen across Maryland and the surrounding area. In the mock “game show”, crowds are encouraged to play audience participation games modeled after popular TV shows like “Meal or No Meal”, “Family Fight” and “The Price is Accurate” to name a few. Contestants and audience members alike cheer...

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Here are 5 key take-aways from Avaya’s May 17th “Think Big” presentation around the Avaya IP Office system and their plans for growth. Enjoy! Small to Mid-size business is a main focus for Avaya and they will continue to invest time, $$, and resources into that space. A feature server will become available in the near future to integrate Avaya applications into the IP Office CPU. This...

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[caption id="attachment_1233" align="aligncenter" width="300" caption="click the image to see a larger version"][/caption] This is the fourth of our weekly blogs around the NEC DSX Phone System- a cost effective, reliable, and easy to use PBX/ digital/VOIP telephone system perfect for small businesses.    If this is the first blog of this series that you are reading be sure to check out the prior three blogs including and...

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