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Teltek Blog

On 5/16/2011, between the hours of 11:00 PM EDT (5/16) to 12:00 AM EDT (5/17) some XO customers will experience a 1-2 hour interruption of service. XO Communications Customer Care and Network Teams will be monitoring this activity to ensure necessary downtime is kept to a minimum while the maintenance is completed. If you have any questions or concerns please refer to the toll free number...

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7 out of 10 customers who take their business to a competing company can directly attribute this action to receiving poor customer service on the phone from the original company… don’t let this happen to your business!  After receiving several recent customer inquires at Teltek and attending a web seminar on Avaya call centers for small businesses, I decided to write a blog about it. Below...

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Recently an online edition of Fortune listed Avaya among its "20 biggest money losers" for 2010. Fortune bases its rankings on the publicly available information that companies are required to file with the U.S. Securities and Exchange Commission (SEC). On that basis, Avaya did report a large net loss for the year. People who tend to oversimplify, as well as people who may be looking for...

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NEC DSX Version 3.2 features six major NEC DSX IntraMail Voicemail and Voice over Internet Protocol (VoIP) and enhancements. Below we will explore the last three major NEC System IntraMail voicemail enhancements. See the previous blog posting NEC DSX R3.2 Software Dramatically Improves VoIP Features ( 1 of 2) where we overviewed the first three VOIP enhancements. Peer-to-Peer communication between IP extensions NAT Traversal on Any...

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As of May 2nd, Teltek’s Baltimore office is now located in the Emerging Technology Center in Canton, known to many as the ETC.The ETC is a non-profit business incubator program focused on growing technology and biotechnology companies in Baltimore City. The center fosters an environment where like-minded companies can develop themselves through partnerships, joint ventures and other collaborations. More information about the Emerging Technology Center...

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The Avaya 1400/1600 DSS Module is the perfect accessory for receptionists, assistants, managers and other "navigator" users—people who answer incoming calls, transfer customers, and monitor several lines throughout a typical day. This module provides 32 additonal feature keys. Also, 2 DSS Module's can be combined with an Avaya 1416 deskphone for a total fo 64 feature keys!   For more information on this product, please contact our office at...

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