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Teltek Blog

Avaya IP Office 9.1

The newest version of Avaya IP Office, released in June of 2017, includes several new features. Among them are new reporting, recording and system customization tools   Integrated Contact Reporter (ICR) is ideal for small to medium companies, as it accommodates 5-25 agents and up to 5 supervisors. ICR offers real-time and historical voice reporting on incoming, external calls. Other features of ICR include: Agent desktop call control ...

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Teltek Total Care Assurance

Assurance is a very powerful word that inspires confidence and certainty. Teltek’s Total Care Assurance Program lets you focus on your business and rest assured that your information technology needs are in good hands. You shouldn’t have to wonder if your anti-virus is up to date or worry that you’re paying too much for phone service. Relax and let Teltek take care of it!   The “Total”...

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Free Technology Expense Assessment

After reviewing the four previous articles in our Technology Expense Assessment Series, you must be asking, "How does Teltek do all of this for free and what’s the catch?"   The answer is simple – there is no catch! Teltek is paid directly from the suppliers that you select and in some cases, charge for the project management and implementation of the new services if you...

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Wireless Service

Wikipedia defines BYOD (Bring Your Own Device) as “the policy of permitting employees to bring personally owned devices (laptops, tablets, and smart phones) to their workplace, and to use those devices to access privileged company information and applications.” The logic behind this trend is that employees are bringing their devices to work anyway, so why not let them work with the technology they are most...

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Wireless Point to Point Bridges Will Change The Way Your Buildings Connect

If your business is on a campus with other buildings that need to use your wireless connection or you work over such a large area that it isn’t practical to run cable throughout to speed data transfer, wireless point to point bridges are a perfect solution.   The Basics Wireless point to point bridges are an invaluable tool for connecting multiple buildings with seamless voice, video and data...

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