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Teltek Blog

As a Certified Avaya SME Expert Business Partner, the Teltek team is well-versed in all aspects of Avaya products, including installation and service. A few weeks ago, we provided an overview of Avaya IP Office release 10.1. Today we want you to know about a service you should consider to optimize and protect your Avaya Investment.   IP Office Support Services (IPOSS) is a comprehensive and customizable...

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Now that school is back in session, it may be time to evaluate the technology that supports your school or library. Implementing and maintaining phone and computer systems can be expensive, so we wanted to make you aware of a program that may be able to assist you with your technology costs.   E-rate is a federal program that helps to make telecommunications and information services more...

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Avaya IP Office 9.1

The newest version of Avaya IP Office, released in June of 2017, includes several new features. Among them are new reporting, recording and system customization tools   Integrated Contact Reporter (ICR) is ideal for small to medium companies, as it accommodates 5-25 agents and up to 5 supervisors. ICR offers real-time and historical voice reporting on incoming, external calls. Other features of ICR include: Agent desktop call control ...

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Teltek Total Care Assurance

Assurance is a very powerful word that inspires confidence and certainty. Teltek’s Total Care Assurance Program lets you focus on your business and rest assured that your information technology needs are in good hands. You shouldn’t have to wonder if your anti-virus is up to date or worry that you’re paying too much for phone service. Relax and let Teltek take care of it!   The “Total”...

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Free Technology Expense Assessment

After reviewing the four previous articles in our Technology Expense Assessment Series, you must be asking, "How does Teltek do all of this for free and what’s the catch?"   The answer is simple – there is no catch! Teltek is paid directly from the suppliers that you select and in some cases, charge for the project management and implementation of the new services if you...

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