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Teltek Blog

Avaya's releases Top 5 Communications Trends for 2010 Avaya Canada Corp. late last week released what it says are the “top business communications trends for the year." A description from the company on each appear below: 1. Contact centres adopt social media: Customers will initiate more company interactions via social media tools such as Facebook and Twitter. In 2010, more businesses will embrace mining of the social...

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A telephone bill audit can occur at anytime but is often completed once a customer’s contract has expired. Contracts are typically 12-60 month terms with an auto renew clause. A phone bill audit analyzes a customer’s monthly communications expenditures (local and long distance phone service, internet services and conference calling) to determine overages, useless charges and alternative options to the current monthly bills. Oftentimes, people...

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We all know by now that Avaya has purchased Nortel's Enterprise Solutions Business. With that purchase they have replaced Nortel as an official supplier and sponsor of the 2010 Winter Olympics being held in Vancouver. "The games are an opportunity to introduce the new company to a global audience" that coming from Dave Johnson, Avaya General Manager of the Olympic program. With the Winter Olympics...

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