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Teltek Blog

What do you do with all of the business cards that you collect at networking events, expositions, foot prospecting, etc.? Do you have business cards piling up on your desk because you're too busy to keep up with them, and now it will take forever to individually send out an email to all of them? With Microsoft Word, you can send out an email blast...

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  The stakes have never been higher! Make sure that you're setting your business up for success by empowering your call center with the technology they need to service your clients.  Not sure where to start? Teltek can help you meet and ever better exceed your customers expectations. Reduce abandon rates and improve customer experience in 3 easy steps: Add a call back option.  Be proactive! Rather than make...

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Increased responsiveness and customer engagement leads to customer loyalty and higher sales. That's a given, right?  But how do you measure and analyze our customer's interaction with our company and brand?  What should you be looking at?   7 statistics that will have you rethinking customer service: "42% of service agents are unable to efficiently resolve customer issues due to disconnected systems, archaic user interfaces, and multiple...

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Top 5 email signature mistakes:   Not having one -  Much like letterhead or a business card, an email signature lets people know who you are, what you do and how to get in contact with you. Not including a phone number  - Listen, I like email just as much as the next girl but sometimes nothing fits the bill like a phone call.  Make sure...

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