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Teltek Blog

Zultys Cloud Services

Zultys is a premier provider in business-class service and unified communications. Zultys helps businesses communicate and collaborate effectively, and now with Zultys Cloud Services, you can put everything in the cloud so that there is less to manage. It is becoming increasingly popular for businesses to move to the cloud in order to take advantage of the business continuity and cost savings. However, to this point,...

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  In a recent blog post, we highlighted NEC's  new approach to the desk phone with a "tablet like experience." Avaya has another solution, let's call it BYODeskphone?  The E100 Series aims to combine the using your favorite device (tablet, or smart phone) with your desk phone for an integrated mobile experience.   By combining a dock with secure connection to your corporate network with superb audio quality,...

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What do you do with all of the business cards that you collect at networking events, expositions, foot prospecting, etc.? Do you have business cards piling up on your desk because you're too busy to keep up with them, and now it will take forever to individually send out an email to all of them? With Microsoft Word, you can send out an email blast...

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  The stakes have never been higher! Make sure that you're setting your business up for success by empowering your call center with the technology they need to service your clients.  Not sure where to start? Teltek can help you meet and ever better exceed your customers expectations. Reduce abandon rates and improve customer experience in 3 easy steps: Add a call back option.  Be proactive! Rather than make...

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Increased responsiveness and customer engagement leads to customer loyalty and higher sales. That's a given, right?  But how do you measure and analyze our customer's interaction with our company and brand?  What should you be looking at?   7 statistics that will have you rethinking customer service: "42% of service agents are unable to efficiently resolve customer issues due to disconnected systems, archaic user interfaces, and multiple...

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