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Teltek Blog

What do you do when your Virtual Private Network (IP VPN) is interrupted?  In a recent post we looked at how exactly businesses are effected when the network fails.  Businesses reported lost revenue, decrease in customer confidence and temporary shut downs; it’s not pretty. However, planning for redundancy and adding a secondary failover system can prevent downtime.  With the proper setup, the system can automatically...

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All of the trends we’re seeing  in customer service can be boiled down to 3 main themes: ·         Remove the “pain” from the customer experience ·         Be proactive ·         Create a personalized experience Delving deeper . . . Customers want service their way.  Regardless of the demographic or geography voice isn’t going away and is still; the primary preferred method of communication.  However, self-service technology like chat and email comes...

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Want to know one of the best ways to attract new customers and keep them happy?  Wi-Fi access is the answer!   A national poll found that Wi-Fi kept main street business customers happy and might just be better than chocolate.   Here are 5 reasons why:       Interested in learning how you can provide public Wi-Fi for your customers while keeping your business network protected?   Give us a call to...

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As we know, summer and baseball go hand in hand. That being said, on July 29th, 2014 EarthLink showed their appreciation to Teltek for support and loyalty by hosting a customer appreciation event at Oriole Park at Camden Yards, Baltimore, MD. It was a fun evening for Chris Nicoli, Vice-President of Teltek, Roger Newmark, Provider Services Account Executive and Chad Leschefsky, Sales Intern and EarthLink members who shared an Orioles suite and watched a great...

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Businesses have embraced Ethernet technology to provide secure, high performing connectivity between their sites, that's certainly nothing new.  However, with more and more focus being put on teleworking by necessity and practicality,  how can organizations extend their network to employees working from home?   Regardless of  whether we're talking  about  teleworkers managing routine transactions, healthcare professionals meeting the needs of their patients, IT technicians connecting access to corporate servers...

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