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Teltek Blog

The productivity of employees and resources is at the top of every manager and business owner’s target list.  Ensuring that your team has the tools they need to service your customers and the organization is crucial.  Your old phone system might be letting you down, here are 5 signs it’s time for a change:   No access to calls when outside the office. What about your sales...

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Reducing your hold time will not only result in shorter overall handle times, but will increase both customer and employee satisfaction.   4 tips to reduce your customers hold time:   1. Empower your team!! Increase your frontline staff’s authority to make decisions.  There’s nothing worse than waiting on hold to talk with someone only to realize that the person on the other end of the phone has absolutely...

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Understanding  TCO, total cost of ownership, of your technology investments (or really any of your business hardware or system) is crucial for long term success.  Recently, at the Enterprise Connect Conference, NEC's unified communications solution outshone the competition and achieved the lowest five-year Total Cost of Ownership (TCO) ranking at a session focusing on Communications Platform-Premise VS. Cloud-Based IP Telephony.   NEC's and each of  its competitor's functions (high availability, core...

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Avaya has been named as a leader Contact Center Infrastructure for 14th  consecutive year  by Gartner in Magic Quadrant.  With this year's recognition, Avaya is now the only vendor to have been positioned as a leader for this many years running (every year since its inception, in fact.)   Rather than having to piece together a solution from many disparate sources, the report found that buyers of contact...

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Graphene is all over the news lately and there's no wonder why.  It's been called a "super" or "wonder" material and is very thin sheet of carbon, only one atom thick.  While there are multiple uses envisioned for the material, the one that peaked my interest is in battery technology.  This could be the solution for the computing industries power woes.   As we've become more and more  mobile and consumers demand...

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