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Teltek Blog

Want to make your team more reachable, responsive and productive? Lease a NEC SL1100 phone system for 0% on a 36 month plan.    The SL1100 Features    IP Technology    Mobility Options    Voicemail    Call Accounting    Automatic Call Distribution (ACD)    SL Desktop Suite (Unified Communications)    Network Remote Office Locations    Selection of IP and Digital Handsets   PROMOTION ENDS MARCH 31, 2014.   Call...

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As your customer’s expectations increase, making sure your team has the right technology to ensure efficiency and accuracy can prove to be a make it or break it for your business.  In the connected world, requirements are always expanding and changing and many businesses find it challenging to stay ahead of the curve.   While “bleeding edge” technology isn’t the answer for most businesses, there is a...

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Rather than licensing every single user the combined logging and reporting license (X0001) allows you to monitor all the extensions in an IP Office for historical reporting.  However, if real-time monitoring is what you need, the Realtime Agent seat (X0016) will fit the bill.   The base license includes unlimited number of "Supervisor" licenses.  Once you have set up the supervisor profiles you’ll need, you can easily...

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According to The Baltimore Sun news, “A cyber attack forced Carroll County, Maryland Public Schools to shut down their computer network on Feb. 25, 2014 the Denial-of- Service attack that overwhelmed the school system’s firewalls.” After reading this posting, you are probably asking yourself, What is a Denial-of-Service attack and what is the purpose of a Firewall? Denial of service is a type of attack that can...

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We've been asked by several of our customers using  Xima software, “How can I get my agents to appear in the Agent Timeline?”  If you’re wondering the same, here are instructions on how to gain visibility in your timeline. Open  Agent Timeline and select the users you want to view by clicking the list icon Choose “View by Agent” in the drop down menu.  Then,...

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This question comes up frequently in our security discussions with our clients - what exactly is an SSL?   SSL stands for Secure Socket Layer and is a certificate on your web server that provides security for online communications.  It does this by creating an encrypted connection between a web server and a visitors' web browser.   SSL certificates have two main functions.  First, authentication and verification and second,...

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