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Teltek Blog

Rather than licensing every single user the combined logging and reporting license (X0001) allows you to monitor all the extensions in an IP Office for historical reporting.  However, if real-time monitoring is what you need, the Realtime Agent seat (X0016) will fit the bill.   The base license includes unlimited number of "Supervisor" licenses.  Once you have set up the supervisor profiles you’ll need, you can easily...

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According to The Baltimore Sun news, “A cyber attack forced Carroll County, Maryland Public Schools to shut down their computer network on Feb. 25, 2014 the Denial-of- Service attack that overwhelmed the school system’s firewalls.” After reading this posting, you are probably asking yourself, What is a Denial-of-Service attack and what is the purpose of a Firewall? Denial of service is a type of attack that can...

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We've been asked by several of our customers using  Xima software, “How can I get my agents to appear in the Agent Timeline?”  If you’re wondering the same, here are instructions on how to gain visibility in your timeline. Open  Agent Timeline and select the users you want to view by clicking the list icon Choose “View by Agent” in the drop down menu.  Then,...

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This question comes up frequently in our security discussions with our clients - what exactly is an SSL?   SSL stands for Secure Socket Layer and is a certificate on your web server that provides security for online communications.  It does this by creating an encrypted connection between a web server and a visitors' web browser.   SSL certificates have two main functions.  First, authentication and verification and second,...

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What better way to celebrate the impending weekend than with Feature Friday? Well, the only way it could get better is a FREE Feature Friday!   As you may have seen in an earlier post, Xima released their new Chronicall Agent Dashboards module at the end of last year.  One of the hottest new features is instant messenger which allows for chat and presence functionality . ....

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Whether you’re moving into a new space or upgrading your existing setup, choosing the right display options for your conference room is an important decision.  Not only will this equipment be used for internal meetings and communications but perhaps also for presentations to clients and partners.  Make sure that you’re putting your best foot forward while getting the technology that’s up to the task.   Based on...

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