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Teltek Blog

Chronicall now supports Emergency Desktop Notifications in their new release. This new feature will allow customers to be notified if and when any employee calls the local emergency services number.  Once an emergency nuumber is called a pop up screen will flash in red and notify you of the user and extension that initiated a call for emergency services.     Any customer who has current Xima Care...

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It’s baaaaack!  This scam rears its head every few years, each in a slightly different itteration to avoid detection. Often called “one ring,” “ring and run,” or “dial and disconnect,” this scam can reak havoc on your phone bill.      While the area code 473 may look like it’s a domestic number, looks can be decieving.  Area code 473 was created in the late 1990s for the...

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Exciting news, Comcast has announced its plans to acquire Time Warner Cable for $45B in an all-stock transaction!  This acquisition, might leave you wondering, why is this so exciting? How will this affect me?   With the acquisition Comcast will cover over 65% of the major markets in the US. We’re anticipating that by joining forces, Comcast will be able to leverage its expanded assets and resources...

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If you’re sitting on the East coast like us, chances are you’ve been experiencing some whacky weather this February.  There’s been lots of weather realted lingo being thrown around in the MidAtlantic like Bombogenesis, Thundersnow and Snowicanes!  While the actual science behind all of that is interesting, I know it all just amounts to a whole lot of shoveling!!   After our latest storm yesterday many “snowed in”...

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Just like we saw last year, customer engagement management is continuing to evolve, being driven by customer’s expectations.  The customer experience is king! The biggest driving factor is technology which is opening up new ways to connect with your customers.  Customers now expect to be able to choose the means of interaction that best suits them for their question or issue.  While this can seem...

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There are a ton of benefits of teleworking for established companies, including overhead reduction, increased productivity and improved employee retention and attraction.  However, for many start-ups this type of workforce whether labeled, teleworkers, remote employees or virtual workers, are a necessity rather than an option.  But when your team can be “virtually” anywhere how do you ensure you’re getting your money’s worth out of your...

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