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Teltek Blog

Avaya announced that they have acquired ITNavigator, a leader in cloud, social media, reporting and management solutions.  Avaya is excited about this acquisition as it will accelerate their Collaborative Cloud and Contact Center portfolios. Avaya is committed to providing customers with flexible deployment options and this latest acquisition will “add key management, reporting, and social media capabilities highlighted by their simple, easy to use features”. In...

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Toll Fraud?  You might ask . . . is she referring to someone swiping my EZ-Pass? While that would also be extremely aggravating, no, actually I’m talking about hackers attacking your phone system and racking up massive long distance charges on your account.   This can result in tens of thousands of dollars in fraudulent charges showing up on your bill. Hackers can gain access to your...

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-- This past week, two Washington, DC based Teltek customers have reported that someone has contacted their office representing themselves as an Avaya employee. In these calls the caller stating that “the Avaya phone system they [customer] are using has been discontinued and they must upgrade to be able to get support”. In both cases this was reported to Teltek and it was determined to be...

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scru·ti·nize  /ˈskro͞otnˌīz/  vb  To examine or inspect closely and thoroughly.  Do you have the information that you need to properly manage and secure your network?  Dell SonicWALL has released a powerful analytical tool, Scutinizer, which will allow administrators to optimize, troubleshoot, and safeguard their networks from poor performance, intrusions, and abuse through the use of customizable reports and “easy-to-understand visualizations.”  With these tools you will be...

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Is the drive on your computer or server making clicking, grinding or whirring sounds?  If so, don’t pass go, don’t dial a friend but do immediately shut down your computer to avoid permanent data loss.  If you had been backing up your data this might be as simple as a component replacement.  However, if you’re caught off guard, never assume data is unrecoverable.   Teltek has partnered...

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