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Teltek Blog

Avaya AuraWorkforce Optimization or AAWO is defined on Avaya's web site as an "analytics-driven offering that lets organizations capture, analyze and act on information to improve workforce performance, customer interactions and customer service processes." How can your company benefit from utilizing this product? AAWO accomplishes these objectives by extracting information and automating certain tasks through four essential functions: Contact Recording and Quality Monitoring: this feature provides a supervisor with the...

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One of the really cool features of the NEC DSX phone system is the Temperature Display.  This is an option that will show the outside temperature on the first line of the telephone display. The temperature reading is obtained from the National Weather Service and is based on the site’s Zip Code. On July 3, 2012, the National Weather Service made a change to their website which made...

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On July 6th, Baltimore Mayor Stephanie Rawlings-Blake announced the appointment of Chris Tonjes as the new Chief Information Officer in the Mayor’s Office of Information Technology (MOIT). Mr. Tonjes is presently employed as CIO for the DC Public Library. Among his accomplishments, Tonjes oversaw the creation of the first-ever iPhone app for a library, the DCPL app! Tonjes will commence his new role on July 23, 2012. His CIO predecessor, Rico...

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On Friday, we advised that the FBI's temporary internet solution to circumvent the DNSChanger mayhem would be disconnected today. Click here to read that blog. A detailed explanation of the story can be found on the FBI's website at this link. The safety net was pulled away at 12:01 a.m. this morning, leaving many users (an estimated 46,000) without the ability to access the internet. For those of you who find...

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Do we live in Baltimore or Tallahassee? These days it really feels more like Florida than Maryland around here. The skyrocketing outdoor temperatures combined with widespread and long-lasting power outages have people across the country trying to keep their cool mentally and physically. This week is supposed to be more bearable (80s) temperatures, but it is July and those stifling days will most likely return. If that happens, I have...

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Nobody looks forward to Mondays, but next Monday could be particularly unpleasant for some computer users. On July 9th, the FBI will disable a temporary internet system installed to redirect inquiries from computers affected by the DNSChanger malware. Thousands of internet users in the US and around the world whose machines are infected with this malware may find themselves unable to go online and they will need assistance...

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