Teltek, a Frederick Maryland business, is seeking a Business Account Manager. This position will consist of maintaining and growing Teltek’s base of customers. This will be accomplished by nurturing and supporting existing customer relationships and identifying, sourcing, and selling technology products and services to new prospective clients. Eligible candidates should be reliable, dynamic self-starters with exceptional communication skills, proper ‘work from home’ environment, and the ability to work autonomously. Teltek will supply the individual with a laptop, 2nd monitor, keyboard, mouse and USB headset following the initial probation period.
Responsibilities:
- Maintaining and Growing Existing Client Base (approximately 75% of time spent):
- Account Mgt of Existing Accounts: Keep happy, Renewals, Reporting, Upsell/Cross sell, Referrals/Reviews
- Facilitate quality business reviews and account management meetings for existing accounts
- Negotiate client agreement renewals
- Client relations and escalations; review tickets and advocate for customers to keep happy and retention
- Growing Customer Base (approximately 25% of time spent):
- Outbound appointment setting Strategic (Warm) prospecting, LinkedIn/social media to source and build prospective clients and additional referral sources.
- Sales Prospect Nurturing and Ushering through Sales Funnels
- Maintaining company CRM with correct up to date client and prospect data
- Assisting with quoting and pipeline follow up activities
- Keeps up to date with industry and competitor trends and prices
- Occasional time outside of business hours will be required
- Sales and general administration functions to support the team and greater business
Qualifications:
- Bachelor’s degree strongly preferred; high school diploma/GED required
- Strong familiarity with CRM and marketing automation systems; ConnectWise, High-level, Contact Science, are strongly desired.
- 3-5+ Years of successful B2B Sales and our account management experience is required, technology-based account management and/or outbound sales strongly preferred
- Some formalized technology training/education/certification(s) or equivalent on the job experience (VoIP, Microsoft Network+ and A+, MCSE/MCP, CCNA, etc.)
- Can-do, positive attitude and team player and the willingness to take whatever initiative necessary to service customer needs efficiently
- Strong, effective communication and interpersonal skills a must!
- Detail-oriented with excellent organizational, follow-through and documentation skills
- Ability to prioritize and work independently with minimal supervision
- Motivated, hardworking and an independent self-starter
- Proficiency in verbal and written English
To Apply:
Send resume to careers@myteltek.com and be sure to tell us why you are an exceptional fit for this position. Please do not call or visit the Teltek offices.
