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IT Support and Helpdesk Services
Based in Maryland and Washington, D.C.

Do you have an expert team in your corner? The right support will help you avoid problems, find solutions, and focus on your daily operations.

Why do you need IT Support?

Technology is the lifeblood of your business, allowing your team to stay productive and care for your customers. But what happens when something goes wrong?

When you encounter a problem, it’s essential to have a team standing by that understands your technology and phone systems, and is equipped to offer real support and solutions.

How can an IT support team help?

  • Data management
  • Hardware/software maintenance and malfunction
  • System and program updates
  • Integration and compatibility questions
  • Technical assistance and troubleshooting

The most successful organizations invest in proactive IT support and maintenance, mostly because they understand the direct connection between tech tools that work and their own productivity. While it can be easy to assume all is working as it should be, until there’s a crisis, putting out fires is much less effective than ongoing care. You’re also opening the door to greater issues and expense.

IT Support

Learn about Teltek’s IT Services

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    IT Support and Cybersecurity

    They go hand-in-hand. Let’s take this a step further.

    As an IT and Cybersecurity Support company founded in 1996, we know how interwoven support and security really are. Seemingly innocuous breaches, for even a short period of time, can lower your guard and compromise data. A fast response time is the best way to minimize damage and loss, and the best way to guarantee a fast response time is to have a capable support team on call.

    It’s also critical to have the right antivirus, spam, and spyware protection in place. Your IT support can help with this, keeping that baseline protection active and effective.

    How Does IT Support Work?

    There are two primary options: hire an in-house IT department, or contract the position to a qualified IT company.

    For many businesses, the time and investment required to find, hire, and equip IT professionals is prohibitive, daunting, or both. Our clients partner with Teltek because they’ll receive the benefit of our single-source expertise and infrastructure without needing to manage the process internally. If you have a question or concern, we’re only a phone call away.

    These services include:

    • Data management
    • Repair and troubleshooting
    • Design and consulting
    • Cybersecurity consulting
    • Virus protection
    • Software installation
    • Hardware updates
    • Proactive maintenance… and more
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    IT Services for Small to Mid-sized Businesses

    Ready to protect your network?

    IT Helpdesk FAQ

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