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Avaya Phone Systems

Premise-based and hybrid unified communications solutions

Considering an upgrade for your business phones?

You need a stable communication system with products and support that are readily available.

At Teltek, we’re committed to identifying your unique needs, then finding a solution that checks every box. 

Avaya is a popular option for premise-based and hybrid unified communications solutions (UCaaS), proving to be a good fit for small to mid-sized businesses. Teltek maintains Avaya certified engineers, stocks a wide variety of replacement parts, and can provide remote and onsite support under one of our customizable maintenance and support plans. 

Because of our familiarity with their products, Teltek also offers a unique experience when assisting Avaya customers that wish to migrate to SIP Phone Services, or to a cloud-based Unified Communications as a Service (UCaas) phone system

Here's how we make the process easier:

Avaya configuration review; documenting and importing/integrating your call flows, menu prompts, users, and call center features.

Strategic planning and coordination

Reliable and redundant internet service providers for VOIP

Technical support for the Avaya phone system(s) prior to and during to your migration.

Integration of Avaya system(s) and UCaaS during the transition

Customized training, bridging the knowledge gap of Avaya to UCaaS .

Avaya OneCloud

Avaya’s partnership with RingCentral Unified Communications platform, Avaya OneCloud, is another way you can harness cloud-based communication to keep your team and customers connected. OneCloud is an online collaboration tool, and allows you to curate different “experiences” for users, whether it’s keeping a remote team on the same page or engaging with partners and clients.

Avaya legacy models

Avaya Partner Advanced Communication System (ACS).

Since 1997, the Avaya Partner ACS has helped nearly 2 million small businesses worldwide. Supporting up to 21 incoming lines and 44 extensions at its maximum capacity, the Lucent-Avaya Partner ACS phone system offered several voicemail options, on-hold music, intercom, overhead paging, speaker phone, and more. 

Merlin Magix, Merlin Legend, and Merlin Classic

Merlin phone systems are workhorses, but this longevity means that many offices have woefully outdated models in place. If your office still has Merlin phones, you’re long overdue for an upgrade. Take advantage of the newer technology and find out what it can do for your organization.

Avaya OneCloud by Teltek

When is it time to upgrade your business communications?

Here are some signs to watch for:

Outdated Equipment

Your desk phone is becoming obsolete, making it harder to complete system maintenance, find replacement parts, get support, or integrate new features you need.

Lacking Cost Saving Features

Can’t access new features and capabilities that would streamline systems, improve internal communication, and save your team time and/or money.

Poor Quality for Your Customers

Poor call quality, making communication difficult and negatively impacting the customer experience.

Growth Limitations

You can’t scale your system. In other words, your current business phone system is at max capacity, with no option for growth across a new location or expanded office space.

Reliability Issues

Frequent outages make it hard to do business and reliably receive incoming calls from clients and contacts.

Missing Remote Access Tools

You can’t support remote workers or remote access.

Looking for More Value

Phone costs keep climbing, but you aren’t gaining any new functionality or benefits.

Do you have more questions about Avaya or your business phone system?

Contact us at Teltek! We specialize in phone systems and solutions, helping business and organizations implement the best systems for their specific needs.