Communications Analyst is an easy to use, graphically oriented software package, which is installed on a computer-provided PC. The software allows users to monitor and analyze telephone calls, understand telephone usage, and cut costs. Incoming and outgoing calls are tracked accurately along with the date and time of the call. Communications Analyst increases productivity, facilitates billing and helps detect toll fraud and telephone abuse. It also has powerful text and graphic report generating abilities. Reports include extension/line summaries, department summaries, date, time longest/most expensive calls and most frequently called numbers. The reports can be used to analyze the telephone system as a critical business communication tool, to improve its business effectiveness, and reduce telephone costs.