In an effort to stay in touch with our clients and their needs, we asked a few of our clients to offer any comments they had on their Teltek experience. I’d like to share one long-standing customer’s thoughts:
“I had the pleasure of meeting Bob Nicoli (Teltek founder) about 10 yrs ago. It was a Sunday afternoon and I had stopped into our office to get some work done. I soon realized that our phones were all out of order. I looked in the phone book and at the time we had another company and by chance I found his name listed. I took a chance and called and left a message for him. He called me back immediately and I explained what the problem was and he came to our office within 45 mins.( On a SUNDAY).He fixed the problem and we were up and running. To run a Medical office without phones is impossible and I was so appreciative of his help and service. We continued dealing with him and then I met his son Chris about 4 yrs ago and we were moving our office which could have been a nightmare but thanks again to the professionalism of the Nicoli’s and Teltek it was an amazing experience. We were treated like we were the most important business in existence. Really not exaggerating. Chris helped with our new office, with our phones but also in areas that didn’t even pertain to phones. Teltek I have found is like a business from the past where quality service and going above and beyond for the customer is their top priority. I have dealt with Debi (Nicoli) in billing, and always had immediate help. Mark Baugher (amazing, not a Nicoli) was our contact for maintenance and support and Mark has always been amazing to deal with. He knows exactly what to do and how to fix anything. We have 2 other Dr.’s practices in our office and even when their systems have gone down and their people couldn’t fix it they have learned to call on Mark/Teltek and it is taken care of. Really, I can’t say enough good things. I wish ALL companies could handle themselves the way the Teltek family does.”
Denice Kielman
Office Manager
Center for Total Eye Care