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Avaya/Plantronics Headset Discontinued

Avaya/Plantronics Headset Discontinued

Plantronics headset model AWH 55 designed to support Avaya telephones has been discontinued and replaced by the Plantronics CS 55 Wireless Headset. This new model now also requires an Electronic Hook Switch (EHS) adaptor to eliminate the need of the HL10 handset lifter from earlier models.  Click here to see Plantronics Headsets Transition Guide which shows the adapters or other equipment that is necessary for the headsets with the different phone series. You can also see below how the EHS Adaptor interfaces Avaya phone models. Note:  The adaptor plugs into the headset in two places and one on the phone; there is also  a second piece that then plugs into the adaptor and the actual phone. When contacting support to install your new Plantronics headset and EHS adaptor they will need which phone model you are trying to interface: Avaya 1408 or 1416, Avaya 1600 Series IP Phones or Avaya 9600 Series IP Phones.

Teltek is a certified Plantronics dealer serving Maryland, DC, Northern Virginia, Southern Pennsylvania, Southern Delaware, and Eastern West Virginia.  If you have any additional questions or need service or support on your Plantronics Headsets or telephone system please contact one of our consultants at 1.866.9.Teltek.

Teltek Blogger


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