Way back in June, I posted a blog about how I did some troubleshooting in my house to find the cause of my hairdryer and air conditioner cutting out on me and it raised an interesting topic. In what situations is it a good idea to fix something yourself instead of calling a professional?
The picture above is of a print I have framed in my office. The title of the piece is “Self Help 2” and the artist is Aaron Jasinski. I like it because it’s colorful and has a good message. If there’s something about yourself that’s not right, try fixing it yourself! But sometimes DIY is a bad idea. What’s the best way to determine if it’s time to call a qualified professional?
Teltek prides itself on hiring technicians who are skilled in all aspects of cabling, telecommunications and IT. Our techs are thoroughly trained and they keep up with new releases of software and the technology as it evolves. Teltek is a Certified Avaya Business Partner, NEC Dealer, Microsoft Partner and Dell Registered Partner.
What does all of that mean? It means we know what we’re doing. We’ve taken the classes, passed the tests and completed field training in the systems, equipment and cabling that we support. The installation of equipment by Teltek typically includes time built in for training of staff on how to use the equipment and a manual is left behind for simple programming and troubleshooting.
A maintenance plan with Teltek will ensure that all your systems are operating at optimum levels, but if you don’t have a maintenance plan with us, we are still available to answer your questions and quickly resolve any issues that arise. Many questions and situations can be addressed remotely by our Service Coordinator or technicians, but if a site visit is necessary, we can get you on the schedule for a time that is convenient for you and your business.
Problems that arise with your telecommunications and technology systems can be exacerbated if you attempt to solve them without the proper tools and training. Injury can also occur when fiddling with electronic devices; electrocution, burns and other painful inflictions are not uncommon.
A customer of ours tried to install a paging system by themselves and crossed the wires. It took one of our techs quite a bit of time to get the system rewired and functioning properly. We have also had situations where an employee tried to re-record their voicemail greeting and recorded over the company’s main greeting.
Save yourself some time and aggravation by calling Teltek to address your communication and technology repairs, upgrades and maintenance!
Teltek has two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.