Once again, Avaya has earned certification from the J.D. Power and Associates Certified Technology Service & Support (CTSS) program for “An Outstanding Customer Service Experience”. This honor demonstrates Avaya’s commitment to serving the communications needs of their customers and the certification is valid for one year.
The purpose of the CTSS program is to recognize companies that offer exemplary customer service when providing technology support both remotely and on site. Having this certification secures Avaya’s position in the top 20 percent of the Telecom Equipment industry, as determined by J.D. Power and Associates’ customer satisfaction research.
Avaya also received the TSIA Excellence in Service Operations Support award in North America for the fourth consecutive year. The award, which is affiliated with the CTSS program certification, recognizes outstanding service operations across all aspects of Avaya’s customer support business. Earning this award signifies Avaya has met best-practice criteria created by TSIA and other companies.
Being evaluated as a contender for this award requires a rigorous certification process that includes an on-site assessment, audit and the compilation of customer satisfaction data.
Teltek is honored to be a Certified Avaya Business Partner and to offer Avaya products to our customers. For more information on Avaya business phone systems and products or to schedule a site survey or consultation, call Teltek today!
Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.