To provide their customers with a simple and affordable solution for recording the calls of their IP Phones, NEC has just released an IP Call Logging Unit. The new device will allow customers to record calls of an SL1100 IP telephone.
Just like its digital predecessor, the IP version can be programmed to record calls automatically or allow the user to select which calls are to be recorded manually. The device can even be programmed to prompt the user after the call to make a decision on whether to save or delete the recording. Once saved, the recorded conversation file is saved to the local PC and/or a network server. When combined with the Digital Manager, a supervisor or manager is able to manage the calls recorded with the IP Call Logging Unit.
Whether you’re looking for a solution to help better manage your customer service/call center quality monitoring, conference calls, compliance monitoring or security alerts, this IP Call logging Unit might be the final piece of the puzzle that you need for your NEC telephone system. Give us a call to discuss your needs and find out how to get the most out of your phone system.
Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.