Avaya has released a new product, purpose built for the contact or call centers with fewer than 100 agents. “Avaya IP Office Contact Center offers the same functionality as Avaya’s enterprise-focused contact center solutions, including call recording, analytics and multichannel support, which allows agents to interact with customers using either voice, email or chat functionalities.” However, this product is targeted for the mid-market and is offered at an affordable price point and boasts faster deployment times.
Avaya’s been focused on the SMB and midmarket segments as of late so we believe that this will be one of many new products we’ll see released in 2014 for smaller installations. Avaya IP Office Contact Center will be available starting Feb. 28.
Avaya IP Office Contact Center resides on the IP Office 9.0 platform. For additional information on the new Contact Center, upgrading to 9.0 or technology that can help you run your contact or call center more efficiently give us a call.
Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC and Virginia.