Teltek offers our customers an unbiased assessment of their internet and telephone needs and helps them negotiate the best deals through our provider brokerage services. We are able to compare service offerings from many providers by utilizing on our extensive national partner network. In addition to the standard internet and phone service access many partners offer additional visibility and management solutions.
Today, I wanted to take the opportunity to highlight one of our national partners. Windstream is a national provider of enterprise-class data, voice, network and cloud solutions with superior performance, enhanced security and exceptional reliability. They offers a portal to their customers to provide ease in managing services post installation. The portal gives the end user or Managed Service Provider the tools they need to gain more control over the customer’s account. Here are just some of the features that the portal offers:
- Ability to see and manage all phone numbers
- Sign up for alerts
- View Last bill
- Request and Mange Trouble tickets
- Account Contract information
- Review Reoccurring charges
- Bandwidth connection speed (must be onsite) – best and truest
- Utilization (voice and data)
Want to find out more about tools that will help you manage your telephone and internet systems? Give us a call to make sure that you’re getting the most out of your current service provider or maybe it’s time to talk bigger picture about your needs and what’s out there.
Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.