The productivity of employees and resources is at the top of every manager and business owner’s target list. Ensuring that your team has the tools they need to service your customers and the organization is crucial. Your old phone system might be letting you down, here are 5 signs it’s time for a change:
- No access to calls when outside the office.
What about your sales team and executives? Does your phone system allow them to remain connected to their office when they’re on the go? Wouldn’t it be great to provide one phone number where they can always be reached regardless of locale? Wouldn’t that be a better experience for your customers, business partners and internal teams?
- Call volume is out of control.
As your business grows, you can naturally expect an increase in the volume of incoming and outgoing phone calls. Too many customers going direct to VM? Network congestion? You need a phone system that would enable you to keep up with your communications demands. If you’re finding that your phone lines are always in use, you need to start taking a look at your communications strategy and a new business phone system.
- Change is hard.
Can you quickly, easily add or remove extensions or users? What about resetting passwords? If you’re growing or have a business that’s seasonal in nature, scalability is key.
- You’re supporting multiple systems in multiple locations.
We’ve all been there. You implement a system and then you grow, whether by acquisition or expansion, and you implement or inherit another standalone system. Now you’re supporting 2 or more separate systems. Streamlining to one integrated system will simplify support and also streamline operations for your staff.
- Your phone system is on an island.
If your legacy system cannot integrate with new technology and integrate business applications, you’re not getting the most out of your investment in these systems. I’ve talked a lot about unified communications in my past posts and think that taking advantage of the integration potential between systems is key in boosting productivity and efficiency. Make sure you’re phone system is able to communicate with these systems, like your CRM, to provide your If your current phone system doesn’t integrate with your other applications, you should think about moving to a new system that does.
If one or all of these sounds familiar, it makes sense to start taking a look at alternatives. Need help? Give us a call to talk about your needs and ensure that your business outfitted with the technology tools that helps them get the job done!
Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania