Do you need a new communication system? Wait too long for an upgrade and it could negatively impact your business by opening you up to costly emergency repairs, business disruption from unplanned outages due to system or failures and the opportunity cost of not implementing valuable productivity and cost saving features that would be afforded to you with a new system.
A new phone system can offer you more control over your business’ communications. Like helping you know who is calling BEFORE you answer the phone, offering one-number reachability for employees on the go, connecting multiple offices and save money by eliminating the need for a 3rd party conference bridge.
Not sure if your business needs a new communications system? Take the quiz to help you decide!
YES, and upgrade’s right for you if . . .
- Your current communications system is more than three years old.
- You haven’t updated your current system for several years and the software and/or hardware used on your current system is no longer supported.
- You plan on operating your business for at least 5-10 years or longer.
- Your business is experiencing growth and/or your business will be relocating in the near future.
- E-mail and mobile communications are important to your business.
- A significant portion of your sales and customer service takes place through your communications system.
- Your business relies on conference calls.
- Your business makes heavy use of fax communications.
- You need call recording capabilities for compliance purposes or to improve employee training.
- You operate more than one location
NO, you’re good to go if . . .
- Your system is less than three years old
- You plan on closing or merging your business soon.
- Communications is not important to your business, i.e., you don’t do any sales or customer service over the phone or via e-mail.
- You don’t do any advertising where you promote a phone number or website.
- You don’t use a mobile phone.
- You never do conference calls.
- You do not do any fax communications.
- You only have one office.
Ready to make a decision? Still not sure? Teltek can help! Give us a call to discuss your current system and communications needs.
Teltek is a Certified Avaya Business Partner, NEC Dealer, Zultys, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.
Reference: Quiz courtesy of Avaya