NEW SL1100 Release 5 by NEC!

The SL1100 Release 5 is Here!

There has been a new release by NEC–the SL1100 Release 5! With this release, users can enjoy new and exciting system enhancements, including new contact center features, two SIP trunk providers, night mode toggles, conference features…and more! Read on to find out more details!

Contact Center:

• One (1) or two (2) PC users can now simultaneously monitor real-time activity of the systems ACD queues
  • users can also run ACD/Contact Center activity reports.
• The SL1100 ACD License (p/n 1100091) is required. The maximum capacities of the ACD feature remain:
  • two (2) ACD Groups–each with up to sixteen (16) agents.
• The SL1100 licensing is also required for the Contact Center features. The Contact Center Basic License Bundle (p/n 1100096) consists of the basic feature license and one (1) Contact Center Monitor License. An additional Contact Center Monitor License (p/n 1100097) can be added.
• The Monitor/Reports software is included at no charge and must be installed on the client’s PC’s.
• Contact Center “server” software is also included at no charge and must be loaded onto a dedicated PC that will always be on and connected to the SL1100.
• Contact Center Monitoring capabilities
  • The following real time stats can be viewed:
    1. Agent State Displays: Logged in, Logged out, Wrap-Up, Rest, On a Call, Idle, etc. and the associated time in the state.
    2. Queue Displays: Shows details of both system queues, such as how many agents are logged in, on a call, are idle, etc.
• Contact Center Reporting capabilities
  • The following historical reports can be run:
    1. Agent Call Summary Report
    2. Agent Traffic Hourly Report
    3. Agent Performance Summary Report
    4. Call Summary by Queue Report
    5. Call Traffic by Queue Report
    6. Call Summary by Queue Hourly Report
    7. Abandoned Calls Report
    8. Abandoned Calls Hourly Report
    9. Call Detail by Queue Report

 Two SIP Trunk Providers

• Two (2) different SIP trunk carriers are now compatible with the SL1100 system. This is a great enhancement because only one (1) could be connected previous to the release.

Night Mode Toggle Key Lamp Status

Now with the SL1100 Release 5, the Night Mode Toggle Key included different LED patterns for Night Modes 1-4. This feature, however, is not supported for Night Modes 5-8.

When the system mode is:

• Mode 1 the LED is OFF
• Mode 2 the LED is ON (Solid)
• Mode 3 the LED is flashing (Slow)
• Mode 4 the LED is flashing (Fast)
• Modes 5-8 the LED is OFF

VRS Message Recording Time

• With the SL1100 Release 5, the VRS Message recording time has been extended from the maximum length of two (2) minutes to four (4) minutes. This great enhancement will be helpful for VRS MOH recordings.

Desktop Suite

• The Desktop Suite can now monitor Hotlines (for BLF’s) associated with a DDS console. This is a great enhancement because, previously, only Hotlines with the key telephone could be monitored.

Conference Feature

• Now with this release, you can initiate a conference call on standard SIP phones, by using the phone’s “conference” key. For instance, when you’re on a call from a Polycom IP Conference Room Speakerphone, you can add parties by simply pressing the conference key.

The NEC SL1100 Release 5 has great features! Visit our website to view the NEC SL1100 phone system and additional NEC products!

Teltek is a Certified Avaya Business Partner, NEC Dealer, Zultys, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, D.C., Virginia and Pennsylvania.