Have you updated your phone system since you opened your business? Do you have the bare minimum of features needed to get your job done, or are you struggling under the weight of too many useless elements you don’t use? The Xima software suite is designed to change the way that you use your business phones and equip you with the data that you need when you need it.
Chronicall
Chronicall is the core of the Xima software suite. It offers a broad range of features including custom call reporting, call recording and real-time updates. The standard reports are designed to give you the basic information you need to effectively meet the needs of your business and your customers. The 40 types of standard reports include:
- Hunt Group reports
- Agent/extension reports
- Caller ID reports
- Inbound/Outbound Call reports
- Call cost reports
- Time interval reports
- Trunk/Line-reports
Beyond the basics, all of the Chronicall reports include unlimited supervisor logins, report scheduling, user access controls and detailed charts.
Custom Chronicall Reports
If you need specific information about your business and customers, the custom reports module allows you unlimited custom reports. The report type could include any of the following:
- Agent
- Account code
- Call direction
- Call report
- Caller ID
- Event type
- Feature type
- Group
- Local number
- System report
- Time interval
- Trunk
Once you choose the designation for your report, you can select from filters and values to get exactly what you need. Confused by all of the options available to you? Teltek and Xima Care are both available to help with tutorials and troubleshooting.
Xima’s VRTX Call Recording System
If you rely on accurate call recording, Xima’s VRTX (Voice Recording Technology) is the perfect solution. The VRTX system can be used by connecting the in-line hardware and your phone system and plugging it into your Chronicall server. This call recording technology will record everything and add it to the Chronicall recording library. Once they are added to the library, they will be easily accessible 24/7.
Change the Way You Use Your Avaya Phone system with Xima’s Software Suite
If you’re ready to see how you can save money with Teltek and our managed IT services, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.