The Value of Avaya Call Reporting for Avaya IP Office

With so many calls going in and out of your business every day, it’s important to monitor them and understand the outcome of every call. Avaya IP Office has a unique feature, Avaya Call Reporting, that makes it easier than ever to manage your telecommunication system and business. From in-depth, customizable reports to agent dashboards, Avaya Call Reporting makes Avaya IP Office a better fit for every business with a high volume of calls or call center.

 

Reporting

Avaya Call Reporting offers over 50 standard reports and the option to create custom reports. These reports follow calls from start to finish so that you can access a great deal of information about every inbound, outbound and internal call at your business. Custom reports are perfect for businesses who have unique metrics to measure, and they can quickly be branded and tailored to match exactly what your business needs.

 

Agent Dashboards

Each of your custom service agents or employees can access an agent dashboard. This proprietary feature allows for high productivity and visibility. There are many different widgets within the dashboard that help employees to add value to each call and stay on track. These dashboards can also easily integrate with other CRMs like Salesforce.

 

Recording Library

The recording library in Avaya Call Reporting can be integrated with Avaya IP Office Voicemail Pro to improve reporting and help with assessing call quality. You can evaluate your employees and listen to specific calls. This is very helpful when following up on customer complaints or monitoring employee performance. All of the retention policies can be customized to meet your needs so that your business can determine how long calls are kept and where they are stored.

 

The Avaya Call Reporting Reports

Some of the standard reports included in this amazing add-on to the Avaya IP Office suite include:

 

• Calls by Account Code
• Agent Calls & Summary (Inbound, Outbound, etc.)
• Calls by Call Direction
• Call Cost & Summary
• Calls by Caller ID
• Calls by External Summary
• Group Summary
• Lists of Calls (Inbound, Outbound, External Party, Caller ID, etc.)
• Local Number Inbound Calls
• Trunk Usage
• Tag Summary

 

Partner with Teltek and Avaya IP Office

Teltek is a leader in Avaya IP Office services for businesses of every size. If you are ready for a better way to communicate with your employees, co-workers and customers and learn more about how we can benefit your company, contact Teltek today. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.