Over the past five years, millennials have become massive consumers of goods and services. That means that every business is now tasked with adapting to their communication and marketing preferences. While it’s clear that most millennials prefer to shop online and are “killing” a number of industries (including cereal, diamonds and casual sit-down dining), one thing might surprise you—their preferred method of communicating with companies is nothing new, and Avaya IP Office is a perfect fit.
The Channels of Choice
Millennials still prefer to communicate via phone and email when compared with all other communication channels (self-service, SMS, social media, online chat and via mail). Over 33% of millennials still prefer to use to phone to communicate with businesses and brands! That means that every business still needs to communicate with customers via telephone. Avaya IP Office is a cost-effective and versatile way to meet the needs and preferences of both older consumers and younger millennials.
Texting Isn’t King
While millennials might prefer to communicate with friends and family members via text, they do not prefer to work with customer service agents and business owners over SMS. In fact, over the past five years, millennials want to communicate via text message less than before.
Instead of text messaging, there has been a small uptick in communication via online chat. Whether it’s an online chat portal on your website set up through Avaya IP Office or something else, setting up a chat platform is a great way to communicate without picking up the phone or heading to your email inbox.
Why Does Avaya IP Office Remain So Popular?
Avaya IP Office is perfect for meeting the customer service expectations of millennials. When surveyed, millennials indicated that they cared the most about the fast, convenient and seamless resolution of any questions or problems. By using a versatile and modern telecommunications solution like Avaya IP Office, you will be primed to exceed all three of those expectations.
Partner with Teltek and Avaya IP Office
Teltek is a leader in Avaya IP Office services for businesses of every size. If you are ready for a better way to communicate with your employees, co-workers and customers and learn more about how we can benefit your company, contact Teltek today. For a complimentary consultation, give us a call today at 1-866-9-TELTEK or 410-552-6580.