One of the most unique things that Teltek has to offer is our Total Care Assurance process. Over the course of our years in business, we have refined this process to meet the needs of small and mid-sized businesses just like yours. What is Teltek’s Total Care Assurance plan, and how can it better meet your office’s technology needs?
What Is Total Care Assurance?
This program is designed to be a one-stop shop for both technology and support for everything in your office. The multi-system approach incorporates your voice and data carriers, cabling, phone system, disaster recovery and more. The process is a simpler way to manage all of the technology and telecommunications systems you rely on to stay in business without all of the stress.
What Does Your One Fixed Price Include?
- Bandwidth analysis
- Anti-virus, spam and spyware protection
- Email and exchange administration
- Line of business software support
- Telecommunications system moves, add-ons and changes
- Monthly or quarterly on-site visits, depending on your needs
- Phone and internet service carrier negotiation
- Phone and internet repairs
- Relocation services
- Proactive monitoring
- Remote troubleshooting
- Server and desktop PC patching
- Voice and data cabling repairs
- Voicemail and call center administration
How Does the Process Work?
We start by analyzing your business’s existing technology, future plans for expansion or upgrades and budget. Once we identify your key needs and expectations, we will develop a plan for on-site visits and infrastructure. You will receive a dedicated project manager in addition to a primary and secondary technician. These experienced workers will document your network, settings and preferences before upgrading your systems and software to a more appropriate configuration. Once we ensure that your systems are adequate, we will provide you with ongoing support, upgrades and protection. Your business will be monitored for security issues around the clock and, if any bumps in the road arise, we are just a call away. Total Care Assurance allows business owners like you to worry about what is most important—devoting time to running your business.
Partner with Teltek for Total Care Assurance
Teltek is a leader in IT and cybersecurity solutions for businesses of every size. Our unique approach to meeting any business’s IT needs for a single fixed price is part of what makes Teltek different. If you are ready to learn more about Teltek and our Total Care Assurance solutions, contact us today for a free consultation at 1-866-9-TELTEK or 410-552-6580.