Teltek, a technology firm in Frederick, MD, seeks a QA professional to ensure quality standards across products and services. Responsibilities include developing and executing QA testing strategies, conducting risk assessments, collaborating with cross-functional teams, and identifying and resolving quality issues. Requires experience with software testing methodologies, proficiency in testing tools, strong analytical and problem-solving abilities, and keen attention to detail. Play a key role in maintaining Teltek's commitment to exceptional quality on a day-to-day basis.
Responsibilities:
- Develop, implement, and maintain quality assurance protocols and standards for IT services and solutions.
- Conduct regular audits and assessments of services, processes, and systems to identify areas for improvement.
- Collaborate with service delivery, technical support, and project management teams to ensure quality standards are met.
- Monitor and report on key performance indicators (KPIs) related to service quality and compliance.
- Identify, document, and track defects and issues, working with relevant teams to ensure timely resolution.
- Develop and maintain comprehensive test plans, test cases, and test scripts for various services and solutions.
- Provide training and support to staff on quality assurance processes and best practices.
- Stay up-to-date with industry trends and advancements to ensure continuous improvement in quality assurance practices.
- Proficiency in verbal and written English
Qualifications:
- Analytical Skills, Quality Control, and Quality Assurance skills
- Strong communication skills
- Experience in Quality Management
- Attention to detail and problem-solving abilities
- Knowledge of quality assurance methodologies
- Experience in IT or technology-related fields is a plus
To Apply:
Visit www.tinyurl.com/9d9kufn9 to complete the Teltek job application, eligible candidates will be contacted within 5 business days from submittal. Please do not call or visit the Teltek offices.
