A telephone bill audit can occur at anytime but is often completed once a customer’s contract has expired. Contracts are typically 12-60 month terms with an auto renew clause. A phone bill audit analyzes a customer’s monthly communications expenditures (local and long distance phone service, internet services and conference calling) to determine overages, useless charges and alternative options to the current monthly bills. Oftentimes, people do not pay attention to every charge on their telephone bills, enabling service providers to charge fees for services that are not being used. This includes minimum commitments and fees for not meeting the minimum usage.
The overall goal of an audit is to save the customer money in the short and long term. This occurs by consolidating expenses and updating the technology so more efficient phone/internet service is being delivered. As a result of the audit, oftentimes a customer can expect to save between 10%-40% off their monthly communications expenditures; sometimes keeping the same service provider. These savings will enable the customer to purchase new equipment or improve existing services like increasing the number of phone lines, adding minutes to the long distance plan or increasing your internet speed.
Once an audit is complete, a report is generated that compares the customer’s current service provider with other competitors. This report provides a usage summary breakdown of the current phone and internet service providers, a list of questionable billing charges with potential remedies, proposed offers from various services providers in your area and an overall summary of our findings. The usage summary of the current service provider shows what services and features the customer is paying for such as: monthly internet access, local, long distance and conference calling services. The proposed usage summaries show what the customer needs based on an on-site survey. Finally, an overall summary of service is provided to the customer that shows an at-a-glance view of the current service provider and quoted competitors, the price for local and long distance calls, and internet service and monthly and annual savings. This report allows the customer to make informed decisions on how to improve their telecommunication and internet services. Teltek provides an audit free of charge. It is pertinent to an organization to ensure they are using a reputable company with references. Teltek wants to insure that you are receiving the best and most reliable service possible.
Telephone bill audits are essential, especially in these economic times, as companies attempt to save money wherever possible.
Teltek offers companies practical leasing communication solutions. Leasing allows the customer to make affordable payments, preserve credit and improve cash flow. To be eligible for a free bill audit your business must be spending $600 or more per month on local, long distance, conference calling and internet services combined and aware of any contractual obligations you may have. If you meet these requirements, submit a request online here, call Teltek toll-free at 1-866-9TELTEK (1-866-983-5835), or local calls can be placed at 410-552-6580.