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Facts and benefits of music/messaging on hold

Facts and benefits of music/messaging on hold


  • An estimated 70% of business callers are put on hold.
  • 90% of callers prefer messages on hold over silence or radio.
  • 15% to 20% of callers make purchases based on information they heard on hold.


  • Informs the caller of information about the company, such as hours, services, or locations.
  • Entertains the caller, which gives the impression that the time spent on hold is shorter than what it really is.
  • Assures the caller that their call is still connected.

Source: Premier Technologies dealer connect email

Teltek Blogger