A little shout-out to Avaya…. For we techs, the days of explaining the nuances of pressing Feature 15 pound pound star pound are over.
I can probably speak for most techs when I say that throughout the years of installing telephone systems, working with tech savvy customers is something we’ve typically preferred. Whenever a non-savvy client wanted to make even the smallest programming changes to their switch (and do it themselves) we techs grew just a bit nervous — as we’ve seen the adage “a little knowledge is a dangerous thing” prove itself accurate time and time again.
Telephone system programming first required a solid fundamental understanding of what the system was capable of (what it could and couldn’t do), second: knowledge of how to read and understand programming manuals, and third, genuine knowledge of overly complicated programming codes and their associated limitations.
With the IP Office Partner Edition, we techs can relax a bit as the system has something that, for smaller systems at least, really hasn’t been available until now — a genuinely intuitive and easy to use programming interface.
Using the PC based interface, or “programming program” as we call it, a short 30 minute administrator’s class with the client is all we techs need to fully prepare the customer for items such as changing telephone feature buttons, voicemail passwords, main greetings, and yes – even inbound call routes. Using the simple onscreen telset graphic, the administrative software is effectively written in “plain English” and even has built-in safeguards… if the switch won’t do it, the software won’t let you program it.