One of the best services Teltek has to offer is our Maintenance Contract. Maintenance is considered by us to be the proactive servicing of your equipment in an effort to prevent problems that could arise and make sure the software is current so your system is operating at maximum efficiency.
Maintenance agreements are available in terms of one to five years and payments are billed monthly or quarterly. Having an agreement with us also entitles the holder to faster response times and reduced travel and service fees. As part of the contract, a bank of hours is purchased and the time spent on proactive visits and service calls (both remote and on site) are deducted from this bank of time allotted.
A maintenance contract also consists of proactive maintenance visits; one per year for Avaya Partner ACS and NEC DSX systems and four visits per year for Avaya IP Office. These visits allow our technicians to establish a relationship with our customers and ensure that the phone system is exceeding our customers’ expectations.
At the time of a maintenance visit, the following items can be accomplished; updating user information for new or departed employees, re-recording of voice mail greetings, software upgrades, extension relocation, wiring or hardware troubleshooting, re-programming of auto attendant and end user or administrator training.
Teltek customers are informed of maintenance visit appointment times far enough in advance that they can assemble a list of questions and changes they would like made before the technician arrives on site.
Maintenance Contract customers are also the beneficiary of Service Provider Support. If you read my blog from a few weeks ago, “Get Your Service back in Service”, you’ll appreciate having someone call in a trouble ticket on your behalf so you are not the one on hold for 30 minutes or more. Let Teltek handle that headache for you!
For more information and pricing on a Teltek maintenance contract, please call Teltek and ask to speak to one of our Account Executives.