They say a picture is worth a thousand words and with all of us trying to accomplish several tasks at once, sometimes a visual image can communicate what we feel or need to express better than speaking or writing it.
At Teltek, we often communicate with images to save time or make a co-worker laugh. When Dave Fedorko, one of our technicians, gets caught in bad traffic on his way to a service call, he’ll take a photo of the gridlock, like the one below, and email it to us from his phone.
Some of the more useful photos our technicians take are of the phone closets and cabling they encounter at job sites. These images are saved on the server in that customer’s folder for future reference if needed. Another great reason for a photo op is when our techs come across something they can’t quite explain, like the phone with the keypad numbers out of order:
The best visual aid we have here at Teltek is the “Identify Your Phone” page located in the Resources section of our website. This was a fantastic idea Chris Nicoli had that was implemented and has proven to be an invaluable tool.
If a new customer calls in for assistance with their phone, we need to know which model they are referencing so we can give them the right answer for that specific phone. If the customer does not know the details, we direct them to this page, where they can scroll through photos until they can figure out if it’s an AT&T Merlin Legend, Avaya Partner or an Avaya IP Office phone system.
The primary purpose of Teltek’s website is to post information that is helpful to our customers. This site highlights our capabilities, introduces you to all members of team Teltek, provides information on the products available and our blog is updated almost daily in an effort to keep you in the know on what’s going on at Teltek and within the industry.
If you have not explored all aspects of our site lately, take a few minutes to get caught up. While you’re at it, check out our newest website, http://teltekitservices.com/, which features an in depth look at our IT services and capabilities.
After you have reviewed these sites, you will see that there’s a lot more to Teltek than pretty pictures!