With the help of Avaya IP Office, AmeriMerchant has excelled in their niche of financial services for small businesses. In this video, you’ll see how they utilize the features of IP office to connect their headquarters in New York City with their office in San Francisco. If the East Coast office is receiving too many inbound calls, those calls will overflow to the West Coast office. Customer service has improved with the help of call tracking, call recording and mobile twinning, which rings a user’s desk phone and mobile phone simultaneously to ensure that no call is missed. Additionally, the integration of the phone system with Salesforce.com allows calls to flow from one person to another while the customer’s information tracks with the call, creating a seamless chain of communication. AmeriMerchant has seen a tremendous return in their IP Office investment, the system paid for itself in under a year! Call Teltek today for more information on IP Office.
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