A frequent call we get to our service deparment is one in which a customer describes a problem where they hear a fast busy when they pick up the receiver and can’t get dial tone or make an outgoing call and all incoming calls go straight to voice mail.
The first thing we ask the customer to do is check to see if Do Not Disturb (DND) is activated of if they have directed their calls to be forwarded elsewhere. If you have either of these features on your phone and you accidentally activate one of them or forget to turn it off, you will not be able to make outgoing calls and no one will get through to you. That’s Do Not Disturb doing it’s job 😉
If you were out of the office for the day, it’s possible that someone activated DND on your phone or directed your calls to the receptionist, so you may not even realize that this happened. Sometimes having DND or call forwarding turned on will be readily apparent by a light on your phone or an arrow on the display next to the DND key. Check for these if you are having a similar problem and it’s a very quick fix!
If you still can’t get your phone to work as it should, call Teltek! We are here for all of your telecom troubleshooting needs, even the little ones and we will work with you to figure it out.
Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call telecom and technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.